[Resolved] Indigo Airlines — indigo transit baggage lost

John Mathew73

from Mumbai, Maharashtra

Address:

560029

Baggage lost with valuables on indigo airlines on 24th nov 2019. No action taken so far by indigo airlines. Please note that even with so many follow-ups, including phuket & bangalore airport reservation team (Mr. Ravi & mr. Anuj), i am yet to get any reply of my lost baggage even after 12th day of my baggage lost reported.in phuket, i have been informed that my baggage is not boarded at bangalore airport and in bangalore indigo team was informed me that my baggage is lost at phuket.
I require my baggage soon or an immediate action on this, as this baggage contains lot of my 16 year old and 14 year old daughters documents and valued items. Also note that we are in distress and depressed on our holiday at phuket, because of your irresponsibility on serving the customer.
I have provided all details including property irregularity report (Pir) and boarding pass of all my family travelers.

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Jan 12, 2020

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

IndiGo Customer Care's response Hi John,

We're sorry to hear you had such an experience with us. As checked, our customer relations team has assisted you in the best way possible. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.

Regards,
Team IndiGo