Indigo Airlines — Misleading and inadequate wheelchair assistance

Address:

3A/11 Kalpataru Riverside , Panvel - 410206

PNR - QNQMFD

while placing request for wheel chair for my wife 2 days prior to departure 9 Aug 2021, i was asked detailed specific questions, post which we were informed that we shall get the wheel chair service upto the ramp on the aerobridge.
to begin with the number displayed outside at Mumbai T2 entry to reach indigo offices for wheelchair were not working, finally the patient had to walk a good distance into the check in area and waited for good few minutes before the wheel chair arrived ( the ground staff inside was very helpful)
after check in, the porter informed us that we have to travel bus bus .( he left us upto the bus). finally when we reached the aircraft the patient had to climb a good number of steps ( doctors advise is to avoid stairs completely )
after climbing stairs as expected damage has been done and the patient has started experiencing pain
we are appalled by such callous, irresponsible behavior by a so called 'leading national' airline
i have booked my return on 21 Aug, CCJ - BLR - MUM ( direct flight cancelled due to reasons not known to us) and have requested for wheel chair again. Indigo seems to be providing wheel chair service only for the sake of providing "a service" and not to add value to disabled passenger convenience. at least the ground staff in this instance seem to be just in a hurry to finish their job, there seems to be no real commitment.

can i get an assurance of proper service for return on 21 Aug, treat this as most serious