[Resolved]  Indigo Airlines — not letting passengers to board in

Address:

New Delhi, Delhi

My mother along with two other ladies passengers including one pregnant women were to travel to Guwahati from New Delhi by Indigo Airlines. Flight number 6E-221 and PNR is UYUN3N. Flight time was 5.35am. They all checked in on to time to the baggage counter and was issued boarding pass, after checking everything. Boarding pass issue time was 4.50am. Then they were asked to move to security check for boarding. it was a huge rush that moment. so they were little bit late. Somehow they were able to reach to the gate number 16. However, when they approached to the gate number 16 to board the flight, they were refused by the indigo airline staff stating that they were late and marked as no show. However, it was still have 15min left to fly the airline. And that's how they missed the flight and could not board the flight. The airlines staff was not at all helpfull and was ignoring them, rather then helping them. It was their duty to find the passenger and let them board in. They didnot do that, after issuing the boarding pass. My mother is a Diabetic patient and the other lady is pregnant. They were actually harassed by the airlines staff. My mother had to run all over the airport to seek help, but no one was there to help her. Later on they had to wait for another 5hrs to get in to another different flight. Which I made the ticket from outside What we have noticed generaly in the airport, that the airlines staff never response to a person who is little bit unknown about the airport. But it was their duty to help everyone at same level. Please look into the matter very seriously and urgently. We need compensate on that hassle that we have faced.