Hello Team,
Good Evening.
Date of Incident: 7th April 2024
Booking Reference from Airfrance: QSYT33
Desirable Resolution: Refund of amount 600 euros for making customers long waiting time in the transit which was not booked by the customer.
Based on my flight booking, I got my boarding pass for both the flights[Chennai Madras(MAA) to Mumbai Bomday (BOM), flight KL3689]. The boarding pass has been issued to me. Later I got a message saying the KL3689 will be delayed for 30 minutes. After that I got an email saying the connection flight has been changed from KL878 to EY197 and EY077 with two stops instead of one stop with a transit time of 10hours 30 minutes in Mumbai and 1 hour 45 minutes in Abhu Dhabi,
At Mumbai Airport, the ground handler did not gave any proper reason for changing the flights and we were provided with no care mandated by EU 261/2004. Each time I made an enquiry, I was told to wait. This continued for more than 5 hours until I was finally asked to board a taxi to a hotel
only to return back with in an hour.
I specially purchased a ticket with one stop only. But the changed flight I had two stops and I was not informed of my rights under EU 261/2004. I was travelling with a 11 year old kid.
Our itinerary showed an arrival in Amsterdam of 07:50 and we ended up finally arriving in Amsterdam at 19:15. This represents a delay of 11 hours 15 minutes. I therefore request compensation of 600 eur for myself and the two other passengers on my booking, in line with compensation for late arrival as per EU 261/2004.
Thanks and Regards,
Chandramohan D Was this information helpful? | 
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