Indigo Airlines — Request for refund for missed flight 6E-146 CRM:00577765

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir/Mam, I booked indigo flight 6E-146 from bangalore to delhi through makemytrip.com for the date of 27th Dec 14 departing at 13:25 hrs. My makemytrip booking ID was: NF[protected] and PNR number was: K4EP3C . I had to miss my flight due to delay in train and checked in Bangalore airport at 12:59 hrs just before 26 mins left to depart my flight. I was denied to get boarding pass and asked to book for next flight. My wife and I asked 4 different persons at indigo counter to let us check-in but they denied to let us check-in and told us to book for next flight. I urged them to get my refund to book for next flight but they were adamant that nothing can be done and I won't get any refund. I also talked on indigo customer care service to get my refund for missing flight but they also repeated the same answer and were not in the condition anyway to refund. I called makemytrip customer service as well but they just made simple excuse that I should call airline directly. My wife and I was so upset with this whole episode that we decided never to book anything via makemytrip or indigo. After doing all the efforts to get my refund when I saw that there could be nothing done, I had to book the next flight 6E-106 at 20:50 hrs for which I had to pay 8924 INR extra charges. I had to spent approx. 8 hrs at airport to catch the next flight. So a simple Bangalore to Delhi trip cost me a lot expensive plus a lot of mentally trauma for missing schedule flight due to delay in train arrival. I reached Indigo counter 26 mins before the departure of the flight and it was not a very less time to get board the flight. I explained the present indigo staff and other crew members at the Indigo counter that time about how I got delayed to reach airport as my train got delayed then due to heavy traffic somwhow I managed to reach the airport and urged them to get my boarding pass but they all seem helpless at that time. They were adamant that nothing can be done. As I have seen in the other airlines services, the airlines staff is always present to check if it is left any passenger to board the flight even there are only 10 minutes left in departing the flight, they inform the passenger and assist him to catch the flight. In my case, I was late only few mins and I wasn't informed and didn't get any assistance from any indigo staff member. It was really horrible experience I had with any airtlines services. I again request you to look into my application and take a positive action for it. If you are unable to take any positive action then I'll have to forcibly go to post publicly my this issue and even have to lodge a complain in "Consumer Forum" for getting so much inconvenience and mentally disturbance. Sachin Agrawal Mob: +91 [protected]