Indigo Airlines — Services of ground staff at airport

Address:

700101

It's been some time that as an appreciation of your time schedules I have preferred travelling with Indigo. However, my experience this time while travelling to Kolkata from Mumbai vide flight 6E 5153 was scary and I may never consider travelling again. As a senior citizen and as a retired government employee though we do not expect sympathy however it would have been good if some kind of empathy was shown. Me and my wife irrespective of our feeble health were almost made to run with around 25 KGS of luggage from the baggage booking counter to the security check stands at Mumbai airport on 20th November 2016. Despite our repeated requests to the lady Manning the check in counter no help was extended as there was a shortage of staff and we were 5 mins delayed to report (though we had done a web check in). As a result of this my wife who suffers from Parkinson's was almost at the verge of a break down. Even while boarding the bus he saw and heard rough language from your staff but not a single personnel came up for assistance. My only submission is if that's what you call flyingflying on time at the cost of such conditions then I am sorry to state that Indigo has a way to go to engage with customers. As a senior citizen of this country I ask the competent authorities of Indigo that I deserve for an explanation, compensation may be far off for such kind of pathetic treatment we received on 20th November 2016 between 7 PM to 8 PM from your ground personnel for not much fault of ours.