Domestic airlines have come with compulsory web check in which is a good step but the worst part is selling the seats ranging from 900 to 100 which is really new form of business. Many people are paying as they must be filthy rich but a middle class person won't pay for this unwanted charges taken by airlines and because of this lot of mess is created on the airlines counter between the passenger and the person on the desk. Easy way of solving this is there should be an common helpdesk at every domestic airport to help people who can't web check in and there shouldn't be any charge for the seats after 15 th row
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Aug 25, 2022
Complaint marked as Resolved
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jul 13, 2022
IndiGo Customer Care's response Dear Sir,
We understand your concern and have well noted your feedback. Please know that it is not mandatory to buy a seat. If you do not wish to pay for the seat, while doing the web check-in, please click on the 'auto-assign' option which is available till 6 hours prior to the departure and a seat will be assigned to you as per the availability. Hope you understand!
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