[Resolved]  Indigo Airlines — while boarding cash has been taken by field person stating that excess baggage

While boarding into flight 6e716 from kolkata to bangalore on 14 dec the field person stop while boarding stating that your luggage is more and keep me wait for 15min and after final boarding he came and collected cash for 2400/- which is unreasonable stating that your luggage wait is 8kg excess. Which is wrong and no slip has been provided saying flight is getting delayed. Very rough talk has been done by the person. The actual luggage wait was not so much since by seeing an alone girl they had done and we cannot say anything to the male person. After discussion with the customer care they are helpless asking me to complain to airport authority for which should i go kolkata to raise complain about that person. I asked customer care that u wait in bangalore airport before i check out u will know the correct wait but they refused to do so. Kindly take this matter as serious and do the needful.