[Resolved]  Indraprastha Gas Limited — BP No: [protected]

Address:

New Delhi, Delhi

The below complaint is being escalated as no appropriate actions have been taken by IGL since the last 10 months even after continuous follow-ups, calls to their call centers and the wrong bills are being continuously generated till date. The only action they taken is close the complaint on their website without doing what is needed. Special readings have been requested in Nov 2013, Mar 2014 and Aug 2014. Even after taking those readings the bills are not being corrected and the response is pathetic from IGL. The below are two emails which have been sent with no response.. Mail sent on Oct 13 ***************************************** Hello This is to bring to the notice of the right authorities the problem we have been facing with the billing since the last few months and after umpteen complaints on your website have not seen any resolution to the same till date. Complaint have been registered on your site on (screen shots enclosed below) 1. May 2, 2014 2. July 16, 2014 3. Aug 27, 2014 4. Sep 25, 2014 5. Oct 13, 2014 The gas consumption is almost nil at our end on account of my parents travelling extensively and being out of the town, however the bills being populated are just showing estimated readings based on the last reading and not the actual readings. After multiple calls and request to your call center we even asked for a person to visit our home to take the correct reading and the visit happened on Aug 11, 2014 (BP No: [protected], S.No: 113673) The person confirmed us that the following bill will show the corrected reading however even after two months still the bills we are receiving are inflated bills and you are expecting us to pay the same. Even the latest bill is an inflated bill and not true representation of the readings. The complaint status on your website just show the status as "CLOSED", please help us understand what does it truly mean? I am writing this mail with the hope that we will get the bill denoting the right reading and the corrected payment, this will also enable us to pay the right amount hereon. Also, I am hopeful that you will look into the same with utmost urgency, else I will have no option but to escalate your negligence to the right authorities and the consumer forum for the redressal of my complaint and the appropriate compensation. ****************************************** Mail sent on Oct 27 ****************************************** Hello This is to further follow-up on the below mail. Can sombody help me understand on when the corrected bill with the right amount be raised or will I have to escalate the issue up further? I am also attaching the last copy of special reading which was taken on Aug 11 with the hope that the following bill will be corrected but to the disarray the stigma continues. Awaiting to hear from your end. Thank You Amit