Indraprastha Gas Limited [IGL] — Poor Quality Service by IGL and avoidable loss cause to the consumer

Address:

B-89, second floor, Gulmohar Park, New Delhi-110049

Sir, my name is Kavita Goyal and residing at B-89, Second floor, gulmohar park, new delhi. We had lodged service request (service ticket no. [protected]) for re-connection of gas connection which was disconnected due to kitchen repair work. Before this, we had lodged two service requests but the same were closed without doing the needful.

This time, service request was attended on 28.10.2022 but with extremely poor quality as per details given below:-
(i) while clamping the pipe line, our water pipeline to geyser installed in kitchen was damaged due to poor drilling, now there is continuous seepage from it and has to be get repaired by breaking the newly installed tiles.
(ii) The IGL gas meter is damaged and now leaking. This has to be replaced.
(iii) Copper pipelines which was installed earlier and the charges for which was borne by us earlier, was replaced by new one and new bill of Rs. 2000 raised for new one. old copper pipes were taken away by IGL workers without any reasons and in spite of our objection.

It is a serious matter and reflect poor service quality standard of persons involved and employed by IGL as well as reflect adversely on honesty and integrity of staff.

it is requested to look into this matter and do the needful including compensating us for the loss caused to us.
BP No. [protected]
Dr. kavita goyal, Senior consultant, ENT, GTB hospital, Delhi

Registered mobile no. [protected] ( C. p. goyal, IRS, Principal Commissioner, Central GST, Jaipur CGST Commissionerate, jaipur)