[Resolved]  Indus Motors — INORDINATE DELAY IN SERVICING MY WAGON-R

Address:

Chennai, Tamil Nadu

12/09/2014 Dear Sir, I have given my Wagon-R vehicle TN06D5360 for three works to your Medavakkam works on 08/09/2014 Monday. The three works are :- 1) Left Hand Side rear door dent removal work 2) Rear Bumper replacement work 3) 40000Km service work.Out of the three works first two work involves insurance claim.Hence I was promised by your Body shop Mr.Mukilan that the vehicle could be given back after service on ThursDay 11/09/2014.During the course of the repair works I was having interaction with Mr.Bala and Mukilan on a daily basis, however on WednesDay (10/09/2014) I was told by Mr.Bala that the vehicle could be given on Friday only i.e., by 12/09/2014.But on Friday i.e., today when I contacted Mr.Venkatesh Asst.Works Manager I was shocked to know that the rear bumper has not arrived and it will arrive by 12/09/2014 evening and that the work could be completed after that and the vehicle would be given to me by 13/09/2014 evening 5pm only.I really do not know what is happening and to beleive whose words.When it is not possible to deliver the vehicle why you give a false promise? May I know Whether I will get the vehicle on Saturday by noon atleast.Pl. reply.My contact no.is [protected]/[protected]. Matter very urgent. Regards, K.Murali.