Indus Motors — Poor servicing of maruti a - star at kochi

Address:

Ernakulam, Kerala, 682004

Dear sir,

1. it is with deep regret that i am informing you the VERY POOR standards of servicing and repairs carried out on my Maruti A-Star Reg NO. HR51AE3591 at the Indus Motors centre.

2. i have been a regular customer and follower of maruti however this is the first time ever that i was deeply disheartened. i had given the car with specific complaints of
a) brake noise from front right wheel
b) clinkering noise from front right side (suspension)
c) boot and petrol tank cable locks not working

3. on the date of delivery the cable locks work was in progress while the other work was said to be done. but the fact is that the mechanic put to task did not know how to change the cable locks. his work was that of a novice by TRIAL n ERROR. on taking the car for a test ride the noise from the broke was very evident, clearly indicating that this work too was carried out in a very slack manner. The brake noise was subsequently corrected by a different mechanic.

4. My daily usage of the car is jus about 3-5 kms a day but yet, within just 3 weeks, the noises have started again. the same noises regarding which the initial complaint had been made. the front right brake screeches and the front suspension and right side wheel make wobbling noises. if this is the case then what work was ever done and if yes then of what Quality???

5. i sincerely request you to look into the matter and help me out. i will be giving the car for the same defects again on thursday 5 Nov 15 and would request you to direct your staff to do the work with great professionalism. i would also like to add that the only good part of the visit last time was the customer relations executive Mr. Alphy, who was trying his best to get good results.

yours sincerely
aditya raut