[Resolved]  Indusind Bank — 4% pre-closure charges for personal Loan

Dear RBI Bank,

I Balababu took a personal loan from IndusInd bank a year back and regularly paid the EMI loan till December and after that I relieved from my company then salary is not credited in January. I tried to contact the Loan closure department from December to close without pre-closure charges, but no response then the Jan month EMI skipped, after that they routed to few departments and finally got the Loan closure department contact.

I tried my best and informed them that I will PAY MY LOAN AMOUNT WITHOUT PRE-CLOSURE but the bank is not accepting it.

They are charging around 60k as pre-closure charges. Please help me to close the amount without pre-closure or any other additional charges from December month.

Important Note: We have more than 10L in PMC (Punjab Maharashtra Bank) and that bank is not settling down, my hard earned saving money struck. That is also under RBI.

In this situation I had mentioned them to close without pre-closure charges but they are not willing to do it. I read some articles and recent news, there it was clearly mentioned that no banks should charge a pre-closure amount. The part payment option should be there but IndusInd bank seems not following it.

I sent email to customer care and other's but there is no proper written response for the last 1 month.

Please take this mail as priority and please provide your suggestion regarding the pre-closure charges.
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Feb 18, 2022
Complaint marked as Resolved 
IndusInd Bank customer support has been notified about the posted complaint.
Jan 17, 2022
Updated by sBalababu
Instead they are mentioning if you top-up the loan then providing the pre-closure benefit. Not sure why it is not applicable for my existing loan. Always they trying get amount from customers but not thinking of from customer benefit.
Verified Support
Jan 18, 2022
IndusInd Bank Customer Care's response
Thank you for highlighting your concern. We regret the inconvenience caused. Please DM us your contact details or Request Number and allow us some time to get back to you with an appropriate resolution. Call [protected] for immediate assistance or email [protected]@indusind.com
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