[Resolved]  Indusind Bank — Balance deduct in the name of non-maintenance several times

Address:palarivattom,kerala

Dear sir,

I have a savings account in indusind bank
my account number is[protected]
ifsc code INDB0000760

Today(22.01.2022) my account has been debited 189/-rs for non-maintenance in December 2021. but in December I keep 10000/- rupees in my account. every time I met the same issue with this IndusInd account. am using this bank account for my financial purposes. I want to know which date you calculated as the month-end? in my calendar that month-end date is 30 or 31st. I want the explanation of bank deducted money in the name of non-maintenance. and every time you take the amount Saturday. Sunday is the bank, Holliday. so the consumer does not come to the bank and complaint about this.
and another thing this bank has no proper customer service. the consumer never gets customer support.
I know you read this. I want to tell you one more thing. am not a rich person to give every month cash to this bank for the only reason I took a bank account in your bank.
so please resolve my issue and I want a refund. not only this. the previous two.
[protected] is my contact number. please call me. I can't take the screenshot of deduction.so please check it and do need full

yours faithfully
noushad
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Mar 4, 2022
Complaint marked as Resolved 
IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2022
IndusInd Bank Customer Care's response
Dear Customer,

We wish to inform you that you are currently holding INDUS PRIVILEGE account with Average Monthly Balance requirement of INR 10, 000/-.

Further, we would like to inform you that Non Maintence charges for the month of December 2021 have been levied on your account as the minimum balance criteria was not met as per the Schedule of Charges for your account.

Please click on the link below for the Schedule of Charges for your account:

https://www.indusind.com/content/dam/indusind-corporate/schedule-of-charges/savings-account/SoC-Non-comfort.pdf

For any clarification, request you to please call our phone banking service at [protected] for immediate assistance or email [protected]@indusind.com

Regards, Team IndusInd Bank
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