[Resolved]  Indusind Bank — Blocking Funds in Account

My father, Mr. Rajiv Bhatnagar, had an account with IndusInd bank as well as a credit card which he had not linked to his account. He passed away on 13 May 2021 after which there were no expenses on his card.

I provided the death certificate at the bank. After a lot of follow up and getting clarifications to my questions regarding the pending payments from people at the bank, I cleared all the payments towards expenses in Oct 2021 and also provided the proof of payment towards expenses at the bank.

Still, the bank people are harassing me for extra payment of over INR 40, 000 which is only towards late fees, interest, tax and other charges, This is for a card which has not been used since May 2021 and the bank has been informed about the death of the owner. Despite payment of over INR 52000 towards expenses from my end I am getting threatening and abusive calls from the bank.

Now even though the bank account is not linked to the credit card, they have blocked over INR 40, 000 from the IndusInd account despite all these explanations over email and despite clearing all payment towards expense in Oct 2021. This is against the RBI rules and is illegal. Also illegal is their threatening and abusive calls from their collection agencies