[Resolved]  Indusind Bank — Credit card bill

Address:	Faridabad, Haryana, 121003
Website:	NA

I submitted complaint vide reference number is 45180945 and this has been at nodal and even after a week there has been no response.

Absolutely pathetic if this is the service level of nodal team. The bill seems to have issues and I have requested an explanation however they are least bothered.

My mail sent is as below:

Dear Ms.Meghna/Ms.Anita,

I hold credit card number [protected] of your bank. I have an O/s of Rs. 2 Lac and I need to have clarity in terms of the invoice generated.

I called up your customer care on 5th November to understand the bill as there is a debit transaction of Rs. 18999 reflecting which should not have been there as that was reversal done by Flipkart in May 2016 when I returned the handset procured by them

The nice lady who received the call at 13:20 hours said that its credit entry which is not possible as there is (Dr.) mentioned against it so I checked my bill and again called up at 13:33 hours and spoke for almost 32:03 minutes wherein your customer care executive kept speaking to me and time again putting me hold however he could not make me understand the invoice. After that long time he said he would understand same from his seniors and would call me back which is awaited till date.

I have few simple queries if someone can speak to me and make me understand the invoice:

1. My previous balance is Rs. 183436 and current purchase is Rs. 11362 so it makes total Rs. 194798 so that should be my bill but its Rs. 202603. ????? Which calculation sir/madam.

2. Now other point I paid Rs. 10000 cash so that makes above amount of Rs. 194798 o/s to Rs. 184798 then from where is the higher amount reflecting?????

3. I paid Rs. 10000 however Rs.7804 is reflecting as credited then where is rest amount gone. I would tell you where it is, the transaction which your customer care girl was telling me as its credited its actually debited (remember Rs. 18999 transaction I mentioned above). Its like this Rs. 18999 debited - {Rs. 10000 paid + Rs. 1186 (points credited} = Rs. 7804. So now again query on what grounds is that Rs. 18999 debited.

4. Just for reference you were charging me interest month on month for this Rs. 18999 though the amount was already reverted by Flipkart. This amount has been now credited back to my account only after my complaint. Oooops this makes Rs. 9641 to be credited to my account but its showing only debits else my O/s would have further reduced by Rs. 9641 from Rs. 194798 (check point 1 for this Rs. 194798 calculation)

Overall I have shared my basic concerns so can someone call me and make me understand this stuff. Now please don't come back saying that your right hand side figures are just something else and the debited I am imposed is calculated in some way other. If you have charged me then you should show me on your right hand side figures which is as per attachment.

I need a call please or a senior mail ID who can make me understand your billing and I need to check out previous bills also as now I fear there would be issues with that also.