| Address: | NO 28 , MAHATMA GANDHI RD, YELLAPA CHETTY LAYOUT KORAMANGALA BENGALURU , 560001 |
Hi team,
I opted for an account with indusind bank on the 3rd of april, and the video KYC was done immediately and the funding was done as well on the same day or the next day, from the following day I started receiving texts and emails stating that the account nominee details have been successfully registered, my UPI registration was successfull, account successfully added to UPI app, offer texts and emails started rolling back and forth, on the 5th i was able to see the initial deposit popping in my account and on the 6th the account was completely active on the 7th morning I see the account has been frozen due to name mismatch as per my pan and aadhar whrein its just my complete name on aadhar as per passport and initials abbreviated in pan card, later i was aked to vist branch and submit KYCagain which looked like i was lured in a trap for someone to come to the branch and open the account, after submitting the details its been several days I donot have an update on my account status and when i called them some days ago i was informed that its gonna take another day or two but now when i call them they say we will not provide any detail because we cant see your name wherein earlier they used to verify my details with DOB and nominee name . complete misrepresentation of the online account opening facility, account first activated and then deactivated after funds were deposited, thirdly the major problem I HAVE BEEN SENT A DEBIT CARD BY A COURIER WHICH DOES NOT HAVE MY NAME ON IT BIT JUST BLANK, FOLLOWING MY ADDRESS AND CONTACT, AND THE COURIER PERSON HAS DELIVERED IT . DOES RBI AND BANKING GUIDELINES ALLOW INDUSIND BANK TO SEND OUT COURIERS AS SUCH, BECAUSE I THINK WITH NO NAME MY ACCOUNT CAN BE AT RISK MY MONEY CAN BE AT RISK, AND BEFORE THE ACTIVATION EVERYONE WAS TALKING PLEASINGLY WITH ME BUT NOW THERE ARE ABRUPT DISCONNECTIONS OF VIDEO BRANCH AND NORMAL CUSTOMER SERVICE RUDE BEHAVIOUR . Was this information helpful? | 
