Indusind Bank — Getting multiple calls from bank and using hash words

Indusind Bank — Getting multiple calls from bank and using hash words

V Vinitadas from Mumbai, Maharashtra Sep 1, 2022 Sep 10, 2022 This thread was updated on Sep 10, 2022

Hello team, I am Vinita, have am using my credit card from past 5yrs, my card limit is 2.5 lacs and always been regular on my payments. Unfortunately, now as I am going through financial burden bcoz of my health and on worst patch of my life. I am unable to make the payment of my card. I am getting multiple calls for the bank and they use abusive languages. I am not in state of taking the mental torture. I am happy to may 70k to 80k in emi and settle my card. I tried calling customer service but was on call for more than 40 mins as the IVR keep transferring to wrong dept. Please help me. Phone- [protected] Email- [protected]@gmail.com Was this information helpful? No (0) Yes (0)
IndusInd Bank customer support has been notified about the posted complaint. Verified Support Sep 03, 2022 IndusInd Bank Customer Care's response Dear Customer We have referred your concerns to the relevant team. Our official will connect with you at the earliest Thanks Team IndusInd Bank Verified Support Sep 06, 2022 IndusInd Bank Customer Care's response We understand that the resolution to your grievance, has been shared on your email address, from our [protected]@indusind.com, on September 06, 2022, vide service reference number 25999722 . In case the resolution does not meet your expectations, we request you to write back to our email address. Sep 10, 2022 Updated by Vinitadas I am still waiting for settlement team to contact me. Sep 10, 2022 Updated by Vinitadas Hi team this is so disheartening. I have requested to settle my card and expecting call from relevant team, meanwhile collection team came to my house and scared my mom. My parents r diabetic and bp patient, she got restless they way he spoke. This is not the way to threaten. I am waiting for the right team to help me. In my past 15+ years of career, I have never been in collection and always adhered to the bank policies. But as I am in bank phase of my life I expect little humanity from the bank. I don’t want to c my parents in this situation. I am responsible for the card please talk to me not to my parents in my absence. It’s a request to the bank.
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