[Resolved]  Indusind Bank — Misuse of indusind bank credit card [protected]

Address:bangalore

On 4th of January 2022 due to default in the security system of indusind bank my credit card was swiped by an unknown mode and as soon as I was aware about the incident I had informed the customer care of the Indus ind bank and had made them blocked my card .
On 5th of January 2022 again there was moment of transaction within 24 hours inspite of blocking the usage of the card and again i called the customer care and they had informed me to raise a complaint in police station and Indus ind customer care only told me that my mobile number has been hacked so I don't have to make any payments and i have call recordings and card blocked mesages on 4th jan 2022 as my proof its due to Indusind bank weak security system i had to face lot of trouble
I had filed a police case on 6th of January 2022
Now due to regular harassment from the Indusind Bank customer care i have decided to file a case in protection of my consumer rights against the bank

every day phone harassment from collection department to pay out standing amount please solve the problem as soon as possible when i blocked the card on 4th jan 2022without my intimation or with out my new card dispached how can i do one more transaction on 5th jan 2022 please solve this problem as soon as possible
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Mar 16, 2022
Complaint marked as Resolved 
IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2022
IndusInd Bank Customer Care's response
We request you to provide us with the following documents to enable us to assist you further:- 

You may send the completely filled and signed dispute form along with the required documents by one of the following modes.

1. Fax on[protected]  

2. Post to: 

 IndusInd Bank,  
 P O Box 9421,  
 Chakala MIDC,  
 Andheri (East),  
 Mumbai - 400 093. 

3. Scan to premium.[protected]@indusind.com / priority.[protected]@indusind.com / cards.[protected]@indusind.com. 

On receipt of the dispute form, we will investigate the disputed transaction and respond to you on completion of our review. Please note that (add as appropriate)a swipe transaction can be disputed within 75 days from the date of the transaction / an Internet transaction can be disputed within 90 days from the date of the transaction.

We request you to kindly refer the below link to get the dispute form. 

https://www.indusind.com/in/en/personal/form-center.html 
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