[Resolved]  Indusind Bank — Non reversal of annual fee.

Address:

Kolkata, West Bengal, 700001

Dear sir/madam,

I am writing this to bring to your kind attention of a very fraudulent behaviour by indusind bank aquisition manager namely (Ms. Vijita kumari) of kolkata branch and your regional manager mr. Sushant nahata.
I had applied for an indusind bank indulge credit card the name mr rajesh kr goel.
My credit card details are as under:
Card no:4271*1009

When i was applying for the above card i was told that my annual credit card fee/charges will be reversed. To be doubly sure, my father asked their representative to send me an email stating the above, which was sent to me on (6th december 2013) with a carbon copy sent to regional manager. I still have that email in mailbox as a documentary evidence.in the 1st year my annual credit card fee was charged and was reversed at later date as per the verbal commitment and also on the email.

However i was charged with the full amount of your annual charges in 2nd year. When i asked for the reversal i was denied and was told that fee reversal for the 2ndyear cannot be done. After a lot of discussions and meeting their representative agreed for only a 50% fee reversal which was not acceptable to me. Finally, i was informed that my card has been blocked/cancelled and cannot be used any more. All my payments were done timely with zero late payment penalty charges till date.

This according to me was an act of complete fraudulency. I would request you to please look into the matter.
I am attaching with this letter a copy of the email that was sent to me when i was applying for credit card which clearly mentioned about the fee reversal.
I never expect such confrontation from the esteemed bank.

Thanking you in advance. Your early attention will be appreciated.

Rajesh kumar goel
Kwality steel processors
[protected]