[Resolved]  Indusind Bank — submission of documents for loan

Address:

Gautam Buddh Nagar, Uttar Pradesh

Respected Sir,
I have an NRI account n your bank based at GRETER NOIDA. For the past one month i have been trying to take a loan from your bank which amounts to RS 25 lakhs. Mr. Jagdish Nayak is incharge of my loan case. I am sorry but I really need to inform you that I guess Mr. Jagdish Nayak stays in some dream world of his own. I was shocked to see the way he is dealing with his customers. I am an Air Hostess working with Qatar Airways and am based in Doha . I only get 25 days leave in a year. I come home every 3 months and this time too I had come home on 19th june for 5 days, before coming home my dad had spoken to Mr. Jagdish and asked him the paper requirements that I need to get from Doha. He had asked me to get the salary slip for the Month of March, April and May along with the bank statements. I had submitted all this by 21st June and he had confirmed to me that all the documents are complete. I also left an updated copy of my visa and resident permit with the above documents and informed about the same.Just 3 days back that is on 7th July Mr. Jagdish all of a sudden got up from his sleep and told me that he requires the salary slip for the month of June also, which I had sent to him on the very same day.
But you will be shocked to hear this that today that is on the 10th July he mails me to send him a bank statement for the month of June 2014. Does he have enough brains to handle this case? Dose he think he is the only one working??
Is this a joke??/ He really needs a break...I am an Air hostess working in Middle East, as you may not be aware that in the Middle East Fridays is taken as Sunday and all the banks are closed on Fridays, moreover I stay in Doha where it is the Holy month of Ramadaan. The banks work from 7:00 Am till 14:00 hrs and are closed on Fridays and Saturdays. Moreover I am an airhostess I do not stay in Doha, i fly all over the world. There is a fix schedule that i need to follow.
We get our rosters and as per my this month's roster I only have offs on Friday and Saturday. My dad has already explained this to Mr. Jagdish and Mr. Swapan then I do not understand his problem. Does he understand English?? can he communicate?? Is he Deaf?? What is his simple problem??
Does this Genteman Mr. Jagdish thinks that he is the only one working or is he not happy with his job?? When it comes to paying the loan fees then your bank quickly takes the cheques and deducts the amount but what when it comes to action??
Just because of Mr. Jagdish and Mr. Swapan my case has been delayed for another month. Can somebody please explain it to them that I am taking a bank loan for which I would be repaying...Right!! So there are not doing me any favour by sanctioning a loan. Apart from this I am paying a sum of 11, 000/- to process my loan.
I am paying for everything and i don't even get my thing...Do you really think your bank can take care of Loans.
Sir I am sorry but this is a matter of a serious concern. You can not employee people who are fooling your customers. Your bank Employees seriously need to be trained. I am left with no words to express their further dedication...
I just don't understand if you can not provide service to your customer just say it...Printing banners...Delivering Promises...is a fake statement when it comes to INDUSIND Bank.
I only hope that somebody goes through my problem seriously and take some action against it.
Regards

Varnika singh