IndustryBuying.com — Braking material sent | |||||
I had ordered for falcon make lawn mower for my site at haridwar. While on receiving it is found that the mower's roller was found broken. Same has been informed to company on same time. This incident happens on 03.07.2016. From that day i am regularly complaining them to replace the material but there is no reply from industrybuying.com. When i called to customer care they said that please send the material back to us through india post. It is quite surprising to me that i need to courier back. When i said to send the all instruction over mail they told that they will drop the mail but 5 days passed no reply from them. It is very bad impression for your customer who faith on you & getting humilated like this. My order number is 759950 & my compalint number is 00073255. Was this information helpful? | |||||
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IndustryBuying.com customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Tram,
All i need to put all information in my Offical E mail Id so that i can put the matter to my seniors.
Thanks
Sanju
All i need to put all information in my Offical E mail Id so that i can put the matter to my seniors.
Thanks
Sanju
Dear Customer,
Please accept our sincere apology for all the inconvenience caused.
Kindly be informed that we have received the product returned by you & also initiate the refund against your order as well as the courier charges paid by you. Rest assured you will get the refunded amount within 24-48 working hours. Thanks for your patience and cooperative support with us.
Regards,
Team IB
Please accept our sincere apology for all the inconvenience caused.
Kindly be informed that we have received the product returned by you & also initiate the refund against your order as well as the courier charges paid by you. Rest assured you will get the refunded amount within 24-48 working hours. Thanks for your patience and cooperative support with us.
Regards,
Team IB
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Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
We really apologies for the inconvenience caused to you.
We would like to inform you that due to serviceability issue at your location reverse pick up is not possible from our side. So, we request you kindly send the product from your side via India post courier only & once your product is returned we will initiate the refund against your order & courier charges paid by you. We request for your cooperative support with us.
Regards,
Team IB