Infibeam — Not refund my amount against cancelled order

Address:	Surat, Gujarat, 394120
Website:	infibeam

My name is yashpalsinh barad, i ordered lg 1.5 ton 3-star split ac through infibeam site, and my order id is #18400483 dated 14th april 2015 (Sub order id :[protected] amount rs.26666/- with 6 month emi and address mentioned kosamba (394120) and they displayed that it’s a serviceable area this ordered expected delivered me on 22nd april 2015 but they not delivered this product on this time so i call customer care for status they told me that wait for 2 more days product will deliver soon after 2 days product not delivered i contact gati courier, they informed me that they not delivered this product on this particular area or pin code (394120) and also mentioned that product partly delivered (Indoor unit on courier ware house and outdoor unit in ahmedabad ware house), after that i again call customer care and told him all this and i cancelled this order for not status this product from infibeam site, after that they informed me once product is come in seller ware house they refund my amount. After all this next 7-8 day i called customer care for my refund status they told me product not delivered on our ware house, and told me wait 2 more days, in between i refer courier company for product status they told me product still not return and product already show in courier ware house and all this matter i informed to infibeam senior supervisor and they commit me that resolve this matter as soon as possible but still no process or initiate my refund, overall this matter spend my 1.5 month and for all this credit card company charged me emi interest for this even i cancelled this order.
I suffered this matter last 1.5 month i request to resolve this matter, my amount is blocked and i really need it.
Please do this favor