Infibeam — Order not delivered and then cancelled to cover it up

Hi I had placed a online order for a Rakhi to be shipped to USA on the 5th August. I made a online payment. During an online payment he amount is auto sent to the Payment gateway and is not manually entered. I made a payment for the same. Dint bother to check what the amount is. The order tracking showed the shipment was made on 7th, but it never reached any place till 11th and i wrote back a mail asking the customer care for the same. I got a very illogical reply to the mail saying "You payment is not made" - How can one get a order no. with out a payment being made. I called up the customer care today and had to wait for 25 mins on my international call to get through them, only to know from Mr. Varun Pavagadhi that there was a error in the payment system on the website, cuz of which payment of Rs. 40 towards the shipment was not charged during the online payment. THIS WAS A MISTAKE FROM THE WEBSITE and not my mistake, and they said they have send a mail asking for a payment of Rs. 40. Which i have never received. Its not even there in my Junk mail. *** 1. There was no follow up made for the payment ever on 5th neither after that. *** 2. Order tracking saying its gona be shipped on 7th Aug. Such a misleading statement. *** 3. Why should a customer who has made payment suffer for a mistake that your company has made ? - Who has error in their system - InfiBeam - Who got the payment for the product - InfiBeam - Who dint get the product - The Customer - Whos lost that precious auspicious time - The Customer So who is at loss here, its only Customer, But just a food for thought, - who is loosing a customer from now on InfiBeam. (May be many more customers) You all dont understand the sentiment of that order which was made for a Rakshabandhan day. Its incomparable to the cost of the product. I spend more money in contact the customer care than on the actual product. But after interacting with the customer care executive, it has infact left a very bad taste about Infibeam and realised that you all really don't care about the customer much and just want to make money and not customers. I thought i would rather do Shopping on a Indian website so the money comes to India. But i think others are more professional than the Indian companies. I am sure if it was a company from outside India they would really taken up this matter or at lest would have been professional enough to deliver the item or follow up personally with the customer. But this is super unprofessional from InfiBeam - Vipin