Infibeam — Order not dispatched

vishwaksenraj

from Tirupati, Andhra Pradesh

Address:

Chittoor, Andhra Pradesh

This website is totally fake, fradulent and very irresponsible. I had made an order for Amzer Kristal tempered glass screen protector for my iphone 5c on 13/07/2014 and made the payment. It was mentioned that the order will be dispatched from infibeam maximum by 17/07/2014 and will be delivered maximum by 21/07/2014. The order id is 13318800 I called up the customer care many times and each time they register a complaint and raise an issue about it which is utter nonsense, because i doubt the customer care dosent even care about its customers. Nothing has happened even after so many complaints from my side. I sincerely advice anybody looking to shop online must blacklist this website infibeam.

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Infibeam customer support has been notified about the posted complaint.

Jul 19, 2014

Updated by vishwaksenraj Immediately after posting it here, i get a call from infibeam (some guy from bangalore) called up saying itl'l take 65 days for you to recieve the order as there is no stock available. I asked why did you take the payment if you dont have the stock? He replied saying that is not my problem and rudely asked me to talk to the customer care if i wanted a refund immediately as of today if i cancelled the order and chucked the phone on my face.
This is how this website reacts upon a customers grievance. Now you guys decide whether or not to blacklist this website for yourself.
This is just a single story guys.. Think about the list of sufferers of this website.
RUDE, IRRESPONSIBLE, UNFIT, FRAUD

Jul 19, 2014

Updated by vishwaksenraj I will wait till the evening for the response from infibeam. And i have decided that i will go to the consumer court to resolve the issue.
I have all the recorded conversations with infibeam customer care and the screen shots as the evidence.
I have seen hundreds of people facing similar issues with this worthless website. I feel very bad on myself as i couldnt realise this earlier. INFIBEAM has surely tought me a lesson.

Jul 20, 2014

Updated by vishwaksenraj Well guys.. I could see a significant improvement in the way infibeam has responded to me after posting it here on consumer complaints. The attitude of the customer care has also changed towards me, altough they are acting in a way that they dont recognise that rude executive who spoke to me yesterday.. Nevertheless.. Its now i see some progress made on my order as i can track it to see that the order has been shipped and is in transit. Thank you guys on consumer complaints here. Its only because of you guys im getting my product.