[Resolved] Infibeam — Refund not being given and No Response!! | |||
The website showed that they had the ipad air 2 in stock! I went ahead bought it and deposited INR 59, 900 in their bank account. It took me two days, 8 emails and waiting on the phone for 2 hours total to get a confirmation from them that they had recieved the money. The next day they called and said that the item will only be available in December!!! Anyways, I didnt want to waste my time with anymore, so told them to refund and gave my bank details via mail and phone. They confimed that they recieved the details and would refund via cheque deposit the next business day! Its been 7 days and no refund! They dont respond to mails and hang up when I call and wait for 40 mins!!! Was this information helpful? | |||
Complaint marked as Resolved
Infibeam customer support has been notified about the posted complaint. Verified Support Nov 04, 2014 Infibeam Customer Care's response Dear Customer, Request you to provide order details will check and let you know. Regards, Infibeam.com Verified Support Nov 10, 2014 Infibeam Customer Care's response Dear Customer, Request you to provide order details will check with team and let you know. Regards, Infibeam.com | |||
 5 Comments | |||
Comments
Order Number is 13810749
Reply
I am sure it must have been a glitch due to which product was showing in stock on infibeam. i have always had a pleasent experience whenever i have shopped with infibeam. would have instead of getting order cancelled waited for ipad air 2 to get released in december if it was not an urgent requirement.
Emily who are you to tell me what I should have done? I already have the ipad air 2 in my hand from another vendor.
Anyways, till date no response about how the refund will be done. They say they have issued a check, but when I ask if they will courier it or deposit, no response for a week!!! I am tired of calling these cheats!!!
Anyways, till date no response about how the refund will be done. They say they have issued a check, but when I ask if they will courier it or deposit, no response for a week!!! I am tired of calling these cheats!!!
Ankit, after seeing your post I was just providing some friendly suggestions. It is on you to decide whether to take it or not.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
38%
Complaints
744
Pending
0
Resolved
282
View all 744 Infibeam reviews & complaints
+91 79 6777 8777
+1 425 279 3741 [USA]
+91 79 4026 0260
9th Floor, A-Wing, Gopal Palace, Nehrunagar, Ahmedabad, Gujarat, India - 380015
View all Infibeam contact information