[Resolved]  Infibeam — reg. mobile purchase through your site

Dec 16, 2014

Ms. Legal Page Writers Customer Care's response Dear Bs Handa We have gone through your complaint. Your complaint comes under the category of E-Commerce Section and in case you have to approach the consumer fora then the jurisdiction will be at the place where you have recieved the product. Please send us the details of handset (IMEI) (Model) with the copies of Bill, COD Reciept if any and with the photograph of the box. Write us on : [protected]@filemycase.in We follow the following process to resolve your complaint: A. In the first step our legal team will write a complaint directly to the brand grievance team and ask them to reply quickly. B. In the next step we send an Intimation Letter Before Filing Consumer Complaint/Notice stating the details of your complaint along with the inconvenience caused to you. We ask them to respond to our Notice positively in 15 days else you shall be forced to go to consumer court. C. As a last option, we shall help you in approaching the consumer forum. We will draft the consumer complaint along with affidavit as per proper format. You just have to take printout, sign and get it attested and submit them in the Consumer court. We have resolved many complaints for several customers in the past. Please visit www.filemycase.in For more information you can call us on +91-[protected] Warm Regards, Mohit Popli