InFocus — not repairing my phone infocus m810

Naveen Sapre

from Warangal, Telangana

Address:

New Delhi, Delhi, 110043

I had purchased my infocus m 810 phone via Snap deal in Oct 2015 . From last week my phone not starting when ever I tried to switch on the phone just company's logo comes on screen and not furthermore booting . So I visited the service centre situated at Janak Puri, New Delhi and given my phone for repairs.
Yesterday the service centre told me they're not in condition to repair and told me to take my phone and visit the Nehru place center as they had all the facility. When I visited there today they didn't take my phone and casually told even without looking or examine it that it cannot be repaired.
Is Infocus company's phone not repairable and had life less then 3 yrs

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InFocus customer support has been notified about the posted complaint.

Jul 28, 2018

Updated by Naveen Sapre till writing today no one from company's side called me and not even replied my email, now what are the options for me, do can i go to consumer court reporting this issue

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Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Dear Naveen!

Inconvenience caused is deeply regretted. Please share your order ID with me and I'll sort it out on priority.

Thanks!
Team Snapdeal

Naveen Sapre's [Complaint's author] reply, Jul 28, 2018

Hi naveen
Thank you for your order!
Here's a summary of your purchase. When we ship an item, we will send an update with tracking details.
Order ID: 9157087079 Placed on: Thu, 15/Oct/2015
Delivery Address
naveen sapre
71/3, rama road, moti nagar,
above DHL
new delhi - 110015
Delhi
Phone Number
9868599970
Payment Summary
Total Price Rs.10999
Total Offer Discount - Rs.1000
You Paid Rs.9999
Payment Type Credit Card
Payment Subtype MasterCard