Infrastructure Development Finance Company [IDFC] — Fraud money deduction from my fast tag account. IDFC fast tag with Boss app

Address:

At po bandhabahal dist jharsuguda Odisha 768211

Respected Sir,
The meaning of the request is that, By not hiding any facts from you, I am mentioning my inconvenience and problems below in a clean spirit.
1. One of my comercial truck OD 23 G 3611 not going at brajranagar toll plaza on dated 08.04.2023 time 6.49 am and swiped wrong deduction an amount of rs 155.00 from my black buck fast tag account of boss app, which is operated by IDFC fast tags .

2. After when I know about the said deducted amount I request chargeback for fast tag swipe option and raise a ticket 0010032304080820070350-375022 on 08.04.2023 and click on the charges type
" vehicle did not cross this toll" option.

3. After that few time later reply as
" chargeback request rejected" and reason given as "correct toll deduction - service availed."

4. That, before deduction of the said amount on dated 08.04.2023 time at 04.09 am fast tag swiped at darjing toll plaza, odisha an amount of Rs 195.00 which is correct.

5. That, before deduction of the said amount on dated 07.04.2023 time at 10.54 am fast tag swiped at darjing toll plaza, odisha an amount of Rs 380.00 which is also correct.

6. That brajranagar toll plaza of odisha is shift it from brajranagar to govindpur approx one year ago.

7. That brajranagar toll plaza is known as govindpur toll plaza, and distance between those is 32 kms from govindpur toll plaza.

8. That, from darjing toll plaza, odisha the former brajranagar toll plaza ( now known as govindpur toll plaza) distance between those is 230 km to each other.

9. My said vehicle is going to unloading at Bhushan steel plant of jharsuguda.

10. That, there has not any link to govindpur toll plaza or brajranagar toll plaza because, the bhushan steel plant and govindpur toll plaza or brajranagar toll plaza opposite direction between them.

11. That, in darjing toll plaza odisha my above said load vehicle was cross at 07.04.2023 time 04.09 am and how it is possible that on dated 08.04.2023 time 06.49 am to brajranagar toll plaza or govindpur toll plaza because the distance of each other is about 230 km.

12. That, can any loaded truck in between
2 hours and 40 minutes should be reached 230 km. How it possible?

13. That, not any destination related to brajranagar toll plaza or govindpur toll plaza on this day. So how can it possible to reached.

So I request you to kindly verify and check the fact which I give you in this latter and pray for justice to you and kindly return back an amount of Rs 155.00 to my Boss app and IDFC fast tag account, and take a strict and strong action about wrong deduction and fraud.
Which shall I ever grateful to you .

Thanks and regards

Abhaya Kumar Singh
At/po bandhabahal
Dist jharsuguda Odisha 768211
[protected]
[protected]@gmail.com

Note
The details of screenshot has been uploaded