Inox Leisure / Inoxmovies.com — seats not allocated in online booking, integrity issues

k_somasagar

from Bengaluru, Karnataka

Address:

Inox, Visakhapatnam, Andhra Pradesh, 530016

Hi ganesh / inox support,

With refference to earlier communication "inox leisure / inoxmovies.com complaint status update [id: 2489559]"

I remember speaking to you 2 months back where you told me to get back to urself if i see any issues at inox vizag

Now i have waited for movie "sarileru neekuevaru" tickets to be released for 15/1/2020 for any inox vizag theatres.. It was realeased at 11 pm on 13/11/2020. Tried to book immediately for any show of 15/1/2020 though inox app, but tickets were displayed for first 4 rows only.. Was there ar varun inox, vizag ticket counter today (14/1/2010) at 8am and surprised to see that even they don't have tickets of back rows..

I asked at counter about what's the other channel of buying tickets in inox theatres.. Hope you guys are going for brokerage... Integrity at stake in inox vizag..

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INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me apologize for the inconvenience faced. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

As you are aware that the movies enquired for are Big Releases and hence the demand is high. Despite our best efforts we were unable to accommodate your request and regret the same. Request you to book for other dates or show time. Appreciate your patience and assure you of better experience in future.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

Jan 14, 2020

Updated by k_somasagar Inox support,

Can you give better explanation on " demand is high " .

In such cases what's your channel of booking / selling tickets . Ashtonished to understand the difference between Inox and other class theatres .

Sagar