Dear Team,
I hope this letter finds you well. My name is Aashutosh Shende, and I am writing to bring to your attention an issue I have encountered with a recent ticket booking transaction on your platform.
On December 19, 2023, I booked a ticket through the INOX application and proceeded to make the payment using Paytm. Unfortunately, although the amount of INR 1871.80 was deducted from my account, the ticket was not successfully booked. I immediately contacted your customer care team and have since made 5-6 calls regarding this matter.
During my interactions with your customer care representatives, I was informed that the issue would be resolved, and the refund would be processed within 24-48 hours. However, as of today, [1st Jan 2024], I have yet to receive the refund.
I understand that technical glitches can occur, and I appreciate your team's efforts to assist me. However, the delay in the refund is causing inconvenience, and I am seeking your urgent attention to resolve this matter promptly.
Below are the details of the transaction for your reference:
Transaction Date: December 19, 2023
Transaction Amount: INR 1871.80
Payment Method: Paytm
Order I'd: 515240
I kindly request you to expedite the refund process and provide confirmation once the amount has been credited back to my account. Your prompt attention to this matter is highly appreciated, as I would like to avoid any further inconvenience.
If there are any additional details required from my end or if further clarification is needed, please feel free to contact me at [[protected]].
Thank you for your understanding and prompt resolution of this issue.
Sincerely,
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