[Resolved] Inox Leisure / Inoxmovies.com — 2.07 hours movie played for 3.07hours inox chennai | |||||
Not the first time i visit INOX Chennai Arcot road. My show timing was 10.10 Pm the show was suppose to start by at that time right?? but unfortunately ! sorry as regularly you started the show by 10.35 . Do you think people sitting out there are jobless . we pay Rs 120 for a movie and we are irritated literally with 60 minutes Ads For a 2.07 hours ! Can you justify this !!! Please dont tell that you are giving some 60 minutes to people get settled ! or else you are giving time to all the shopkeepers out there to get all your old stuffs sold! Just think of this, If the show ie movie been done in 2.07 hours you can save lots of power and the same time you can increase your number of shows and the next show also can be started at the correct time, Dont be dump like having Irritating Ads for 1 hour. Name Sudhan Mobile [protected] Mail [protected]@gmail.com Date 29.12.2015 INOX ARCOT ROAD Movie Pasanga 2 10.10PM show movie actually ended by 1.10Am Was this information helpful? | |||||
Complaint marked as Resolved
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint. Verified Support Dec 31, 2015 INOX Leisure / INOXMovies.com Customer Care's response Dear Guest ,
At the outset let me thank you for your feedback on INOX . It is of great importance to us that our guests take time to let us know of our services offered as it gives us a chance to look into our daily operations and make constructive and positive changes in our working. The overall movie going presentation has evolved with inclusion of ads/interval as movie going format.
We sincerely apologize for the inconvenience caused to you due to a relatively longer interval as mentioned by you. We would like to elucidate here that we design the advertisement schedule looking at the ideal interval time that is required for all the guests to resettle on their seats after the break. The inclusion and timeframe of advertisement content is done with this approach. The timing is dependent on technical , commercial and operational requirements of each cinema auditorium hence may change weekly /daily .
Let us assure you that all the activities, events, programs and operations at INOX are done with guest centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises. Your Patronage of INOX is important and we look forward to welcome you once again
Regards ,
INOX Web Team
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