Instacar — cheater company - instacart (never book)

Address:	Indore, Madhya Pradesh
Website:	instacar.in

Hello, i am a genuine user and i have done a innova crysta booking for my trip from mumbai to goa and return (Booking id :- ic-ic-44707). This booking i have done 1.5 months in advance to avoid any last minute surprise. Total cost was coming around 17k and paid 20% in advance. I have also booked hotels in goa which was non refundable for my guest and that has cost around 32k. I have been following up to ensure that everything is on track. Till one day prior to trip start everything was fine.

On the day of trip start, i have called driver to confirm he will reach on time around 10pm. Then he is telling me that crysta is in service center and innova is available. I have complained and insisted that i paid extra for crysta and we want the same cab. Complained the same to customer care and they said that they will get this fixed. After that no updated. When i called back around 10pm then driver stopped picking phone. He massaged that he is driving. I was waiting for his call. Till 11:30pm midnight i have contacted instacar and they said that they are also reaching but driver is not picking there phone. When i asked what can be done now then response was what they can do. Driver is not responding its his fault and instacar will refund the money.

I was extremely disappointed and helpless. My entire guest has done their arrangement for this trip and i was like insulted and facing there disappointment. Additionally, i was going to loose 32k of hotels booking for all guest. When i requested instacar team to pay my loss then they said sorry they will not. I can't explain that moment here and will advise everyone to don't even think of facing the same.

Anyway, it was difficult to get another cab at that time of day but we managed another cab in the morning 3:30am around 28k but finally reached goa. We lost one entire day, great mental tension and disappointment. Finally i wasted around 30, 000/- in all of these foolishness.

My advise to all traveler that please don't see 1000/- or 2000/- or some money saving. Book a cab from travel agent whom you know and near to your area otherwise book from reputed online agent like zoom car, makemytrip etc.

(Atul gupta and his associates of instacar has many such cases online so never go for this online agent company. They run it from a flat in indore and looting customers money)

I am still fighting for my 30k loss recovery but instacar is refusing to pay. I will helpless and request this court to help me here.