IOCL — Free air facility not provided

Address:

Ormanjhi near Madhuban Hotel Ranchi Jharkhand

Dear sir / madam!
I am a regular customer of IOCL .I filed up petrol On 25 th May 2021 at around[protected] hrs The IOC petrol pump at Ormanjhi near Madhuban Hotel. When I asked for air they first told me there is no manpower and secondly they told me the machine is out of order. These excuses are common on day to day basis. When I asked for the complain register they refused to give me the register.
In the panedemic scenario after 1400 hrs only petrol pump is the place to chaerge the air pressure. But I am not getting it continuously from that petrol pump and people are giving silly excuses.
Kindly do the needful so that customers can get the services as per the IOC guidelines. Otherwise of no use to circulate these services in guidelines for publicity on the name of customer sevice. Also you are requested to give me the fedback of the action taken agaist this.
Thanking you in advance,
Regards!
SK Choudhary
Mob no [protected]