Ion Exacense — amc service not provided in time

Website:

www.ionexacense.co.in

We had purchased dr. Acquaguard water purifier from eureka forbes about 3 years ago. After the completion of one year their technician recommended us to go for amc with acquacare (Ion exacense) telling that both companies are partners and take care of amc services for acquaguard products. Last year during nov. One technician came to attend to annual maintenance and after servicing the system he left and asked us to get the water filter changed by april this year. But due to corona issue no one was able to attend to the problem. After repeated calls to customer care number provided on the amc card one technician by name diwakar came and replaced the filters. I am not sure if the filters are genuine or not. But they are claiming that it is branded but their product. He had noticed one issue before leaving that the sensor had gone bad and he promised to come next day and get it replaced. But so far, even after 2 weeks he has not turned up the system is displaying some error code also for which he said one central unit inside needs to be replaced. The customer care personnel give the dates for servicing but no one is turning up. Eureka forbes personnel are disowning this company now.