Ion Exacense Complaints & Reviews

Called them atleast 50 times today without any luck.FIrst call they have received and they said the technician will visit and later when i call them not picking the calls.Totally fedup with this kind of service.They have taken AMC money for 2 years but that is totally fraud.I called the original company support (Eureka Forbes ) and they confirmed Ion Exacense /Aqua Care is not their partner....

I logged a call with Aquaguard for maintenance and installation, however the technician that came was from ion exacense, misrepresented saying they are Aquaguard service providers and took an AMC amount.
The Aquaguard stopped working within 30 mins and on follow up with Eureka Forbes call center again, they informed that this was not their service provider, question is than how this company got the service request and our address and...

These folks are so interested in making ppl take AMCs. They dress so well giving an impression that they are good technicians.. but for our first service the person came up, and he didn't wall mount the aqyaguard properly and that led to the back portion of the aquaguard in a broken state. So now the wall mounted is table mounted.

Second service the person came to service and the red light never changed to green. It was still...

Hi,
I have taken AMC from ION Exacense for 2 years, paid 12000 ruppes for complete AMC.

Now they are not responding on it....

Fully fraud Company.

Taken AMC from this company who states to be authorized partner for Aqaua Sure (Eureka Forbes) filter.

I have taken AMC on 30 Aug 2020, AMC copy is attached here. The service engineer changed filter cartage (A, M B, MH), C- ID 30 cartage was not available with him so he kept it pending and informed that he come next and change that also. Taken a sum of Rs 5550 as AMC.

I keep...

M/s Ion Exacense

I express my utter disappointment due to unprofessional attitude from your side.

1. I am surprised that you claimed to be M/s Eureka Forbes over phone when you spoke to me over phone.

2. Based of your claim (which was false), I agreed to get genus+ water filter serviced.

3. A technician, came serviced and sold a fake two year AMC with the promise that there will...

We called Eureka Forbes and some how these fraudsters visited the house saying they were from Eureka Forbes. They pushed us to buy a AMC contract and we got carried away and purchased it. After that when we called them for 1st Service they are not responding and not even answering the call. We are sure that they have cheated us and they have a fraud website that does not work and is not in existence.

On the bill they have...

Registered mobile number [protected].
I am using Aqua Care water Purifier Nano RO from Past 4 years.

When I booked my last service on 02/02/2020 person from ION Exacense has visited my property and made an insurance for 2 years charging 8000 rupees. After making 1000 calls on 9th June '21 there have sent one technician who has changed only 2 filter inside and left.

From then till no water is getting continuous...

We have taken AMC with ION EXACENSE (Aquacare) by paying 5300 and it is not working. They claim to be Aquaguard original but NOT Really.
we have requested multiple times, but response was lockdown. post lockdown also daily we have to request and finally yesterday Service technician comes and talks very rudely says motor to be changed. And company representatives say it is not part of AMC and amount to be paid which is very disappointing....

I had taken 1year AMC on NOV 2020 for my Aquaguard RO product. When at the time of AMC the service engineer said it will come 2 free service with one filter change. After the AMC processed I called customer care for first free service but they are not sending any engineer for doing the service. Whenever we called customer case they simply say will send engineer within 24 hours but no body came still for servicing. So looks like they are fraud...

I have taken AMC for water purifier from ION Exacense which was valid till 12/06/2022. I had issues with my water purifier and when i called them they responded saying AMC expired and the service is chargeable. On their service earlier itself i was very unsatisfactory as they were not responding and not servicign on time and purifier leaks within hours of service.
Now having issues with AMC, i called them and those female staffs at...

I was contacted by this company that they are calling from Eureka Forbes, they handle Annual Maintenance Contracts. Ripped me off for 9250 for 2 year filter replacement contract. Filters are not in good quality. Company's toll free number is not getting connected when I reached out to them for a filter replacement.

Can someone please take a serious look at these fraud companies and help people not becoming a victim for them....

I was approached by aquacare from ION exacense for aquaguard filter service when they claimed they are a sister company to aquaguard n replaced all d filters n got d 2-year AMC done and charged me rs. 9350. Three months later when aquaguard service personnel approaced for routine service, they notified me about unbranded filters installed by aquacare people n indicated about the buildup of carbon deposits.. Four months since filter placement,...

I have been called in the name of Eureka Forbes water purifier service and the service person came and removed the pipe and changed some filter telling its worn out. I had just purchased the water purifier 2months ago. They called and insisted for general check up and collect money from me....

Ion Exacense Pvt limited with the name of Aquasure called me posing as Eureka forbes and got my AMC renewed for 2 years for my Aquaguard Reviva RO water purifier. I paid an amount of 8530/- on[protected]Invoice attached). During this time, they replaced Eureka Forbes branded filter units with locally made cheap cartridges. After 25 days, I realized that the taste of water had become salty for which I again called these people and during...

We have taken AMC for 2 years for aqua guard paying Rs 5175 on Dec 12 - 2019. So far no one has come for service. I have complained on 23rs January - received sms with ticket I'd 169952 for customer id 50889. Still no one attended. Today I again called toll free no [protected] execuotve sneha picked the call and she didn't have any justification for not attending the service - further she has the audacity to ask me to have patience!! I need...

After lot of follow ups, their Servicing your personnel arrived for servicing and replaced the 2 filters of the Water Purifier. However subsequent to this, within less than a fortnight of his service, the Water Filter stopped working again and I raised a service request to them on 20 Nov 2020 and was promised to have the same rectified the next day. When I did not receive any response even after 2 days, having no other way out, I approached...

Dear Sir/Madam, When the Annual Maintenance Contract (AMC) of my Aqauguard water purifier was finished, I called Eureka Forbes number for service and AMC extension but someone else has come in (From Ion Excense) wearing the same uniform, producing the same invoice but has put in FAKE filter candles into the water purifier. He even took INR 6250 from me in the pretext of AMC. The Euerka Forbes team is now calling me again saying the AMC is...

I got a call from Eureka Forbes for service purpose and I accepted for service. When service man came and did service all was ok. And I paid 350rs for service and the service did the service and went off. After 30min the filter started linking so I was trying to call the service man but he didn't pickup. And I registered complaint in Eureka Forbes and they said it will take 2 days to assign service and I asked them while they called us for...

I had taken amc of 2 years from this company by paying rs.8200.
First year, they replaced the filters and it worked for few months. Then it started giving issues. Now one complete year of the amc is remaining.
But they have put duplicate chip for the filters and they are not at all working.

Customer code : 43417

Its been one month i have been calling them no response.
I have been buying...

I had done amc of my purifier with this company with my customer code of 29866 on 02/02/2018 for 3yrs till 02/02/2021 n tht contract had yearly 2 services with once in a year of filter changing, but so far thr hv been oly 3services 27/09/2018, 17/04/2019 & 04/11/2019 n once got purifier filter changed n now they hv been continuously troubling to send thr service person even after repeated of 100's of calls, since my aquaguard service which...

We had purchased dr. Acquaguard water purifier from eureka forbes about 3 years ago. After the completion of one year their technician recommended us to go for amc with acquacare (Ion exacense) telling that both companies are partners and take care of amc services for acquaguard products. Last year during nov. One technician came to attend to annual maintenance and after servicing the system he left and asked us to get the water filter changed...

Ion exacense identified identified themselves as aquaguard.
I purchased a water filter ro and uv process and signed amc for 8000 rs.
Amc was valid for two years upto 2021.
No one called there after for one year. Water filter began to leak. I called helpline. The telecaller never answers most of the time. Sometimes with some luck the call is taken and technician visit is promised. Nono e turns up. It's a huge fraud on...

Sub: Pathetic Service

I raised a complaint about my Aquaguard Water Purifier not working on 16th June 2020. A technician visited and mentioned that there's a circuit problem and he will visit the next day to rectify. Since then, in spite of repeated calls everyday, I haven't had any technician visit and solve the problem. I have been calling the supposed help line number [protected] multiple times everyday and the customer...

I called Aquaguard customer care to buy AMC and after a while I got a call back saying if you enquired about AMC and all details were correct as if this company tapped my phone call which I made to Eureka Forbes. Then the technician came and he checked the Aquaguard and said these filters need to be replaced and its covered in AMC. I asked him to ahead. I asked and reconfirmed with him if he is from Eureka Forbes Aquaguard company. He said...

No service request s are being accepted inspite of repeated calls, i think company is trying to cheat us, my machine is not functioning, there is water leakage since saturday, still waiting for the service person to visit. When taking amount they make repeated calls, but when it comes to provide service, they disconnect our calls.
....

I had purchased eureka forbes aquaguard genius+ last year march-2019. Got a call from ionexacense guys in march-2020 saying that there are from eureka forbes telling me that my water purifier service is due. God knows from where these people get contact information. I thought they were from eureka forbes company but only a couple of days back i came to know that they are just a service center. Thinking that they are from eureka forbes company...

We have got 2 yrs AMC with the company for our aqua guard water filter. They have failed to provide the required service even after multiple requests over the Phone and a written email request....

This is the worst company for servicing aquaguard.
I had an issue 1 month back where the filtering was not going beyond 1 litre of water, after complaining the service guy (Name : diwakar) told that the candles need to be replaced and took 4, 800 rs.
Now did that fix the issue, no, there was a new issue the next day where the filter stopped working completely and started to give just 1 glass of "hot" water.
Oh and now,...

I have spoken to a customer care executive of yours - Shruti. She was extremely rude and did not provide us with a solution. She showed no empathy and was not willing to help at all. We have signed an AMC for 2 years from 22/1/18 till 22/1/20 - during this time, we have not been receiving regular maintenance check ups. Our water filter is extremely dirty as the maintenance people have only serviced our filters once this year. We were due...