Ion Exacense — AMC Taken but it is not working now demanding more money

We have taken AMC with ION EXACENSE (Aquacare) by paying 5300 and it is not working. They claim to be Aquaguard original but NOT Really.
we have requested multiple times, but response was lockdown. post lockdown also daily we have to request and finally yesterday Service technician comes and talks very rudely says motor to be changed. And company representatives say it is not part of AMC and amount to be paid which is very disappointing.

www.ionexacense.com they provide in the bill and could not find any working such internet website. FALSE Information

It is clear indication of cheating and torturing the customers and making them wait for full day and no technician turns up.
we request the issue to be fixed or refund the amount.
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