Ion Exacense — aquaguard superb filter not working and no servicing provided as per amc

Address:Aqua Care,#58,Opp ABC Kid Shop, Subramanyapura Post, Uttarahalli Main Road, Bangalore - 560061

I had taken amc of 2 years from this company by paying rs.8200.
First year, they replaced the filters and it worked for few months. Then it started giving issues. Now one complete year of the amc is remaining.
But they have put duplicate chip for the filters and they are not at all working.

Customer code : 43417

Its been one month i have been calling them no response.
I have been buying water from outside even though i have paid them for the amc of 2 years.

My aquaguard filters have stopped working completely and i had contacted eureka forbes, they told i need to buy new filters as these have got spoiled because o[censored]sing duplicate filter and parts.

I request for refund of the amc amount and also cost of the filters as they are new filters for which i had paid around rs. 18000 which have stopped working. And now i need to buy new filters.

Request you to please provide help in getting the resolution for this issue.

Someone people contacted with phone numbers, listed below :

Harish - [protected]
Vinod - [protected]
Accounts team - [protected]
Shruthi, divya - [protected]
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Aqua Care,#58,Opp ABC Kid Shop, Subramanyapura Post, Uttarahalli Main Road, Bangalore - 560061
    India
    File a Complaint