[Resolved] Ixigo — flight refund issue | |
I had booked a flight from indore-new delhi via ixigo with indigo airlines for the travel date on 25th march 2020, the flight is canceled by airlines and they have sent me a mail that they have made a full refund to the travel agent account. Despite my continuous follow up and emails to ixigo they have still not refund my money. Trip id: if[protected] Pnr:oh8ipc Passenger name: bhavya shrivastava Contact number-[protected] Email: r. M. [protected]@gmail.com Was this information helpful? | |
Jun 2, 2022 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Mar 30, 2020 Ixigo Customer Care's response Dear Customer, Greetings from ixigo! The airline has provided you refund in terms of credit shell and same can be used by calling their customer support or at airport ticketing counters. Keep the cancelled PNR handy as a reference for utilization. For more information please click on the link below. https://www.goindigo.in/information/corona-virus-travel-restrictions.html NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us. For further assistance please do let us know. Regards, Team ixigo Verified Support May 05, 2020 Ixigo Customer Care's response Dear Customer, Greetings from ixigo! We wish to inform you that the refund against the shared PNR- has already been processed to your source account. Please check your bank statement once. NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us. Regards, Team ixigo Verified Support Apr 27, 2022 Ixigo Customer Care's response We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
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Despite my continuous follow up through customer service to ixigo they have still not refund my money.
Trip id: IF[protected]
Pnr: X7S5XP
Email: [protected]@gmail.com