Ixigo — Money deducted erroreously

ON 15 Apr 2023 i tried to book a train ticket in Train No. 16315 from Mysuru to Thrissur. During the payment process an amount of ₹1334 was deducted from my account with transaction ID. T2304151050018283052923 with Bank Ref No.[protected], moreover the ticket was not booked and no message of refund was received. However, i tried again and booked the ticket by paying ₹1304.01 with transaction ID. T2304151109426100121862 with Bank Ref No.[protected]. Therefore, i want the refund of ₹1334 at the earliest.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Ixigo customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ixigo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    2400
    Pending
    355
    Resolved
    1516
    Ixigo Phone
    +91 12 4461 7880
    Ixigo Address
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    View all Ixigo contact information