Jack And Jones — Leather Jacket : Defected

Address:	JACK & JONES EXCLUSIVE STORE, Pacific Mall, G-30, Ground Floor Near Subhash Nagar Metro Station, Khayala, Delhi, 110018
Website:	www.jackjones.in

I have selected a leather jacket on Jack &Jones's store but the size wasn't available so the store ordered the jacket online.
The jacket which I received was defective, has scuff marks all over it, so I went to the store replace the product but store people asked me to return the jacket by calling the customer care. I placed a return request on the customer care but no one has come to pick the product from my place after waiting for almost ten days I emailed them. They replied that the issue has been escalated and it will be resolved or at least they will let know that why it is taking so long but it's been a month still I have not received any reply from them.
I think they scammed me with a defective product on purpose and that is why they are so reluctant on returning it.