Jaguar — WC Seat Cover

Address:

Jaipur, Rajasthan

We have recently purchased couple of items from Jaguar dealer in Jaipur, Rajasthan such as WC including Seat cover, WC Tank, Basin, Bath fittings etc.
When these item were opened for installation by our plumber, we really that the WC Seat Cover had a crack which broke while installing. We then raised a complaint for the same.
Complaint number: 00408407
The company's representative came and checked the product and have raised a job card for the same 2 days back. Yesterday, we got the information that our request for replacement has been rejected citing mishandling. I had tried conveying to the company that we haven't even used or installed the product and it's still in the box and that this crack could be due to either the lack of proper packing or the material quality being subdued or could be due to any mishandling at their end while transportation.
Products being brought from reputed companies like Jaguar are expected to be of highest standards and not come with cracks or crack so easily due to lack of proper packaging. I want the WC seat cover to be replaced by them.