Jain International Organisation [JIO] — how to download shravak arogyam cards and policy details

Address:

Pune, Maharashtra, 411037

My wife Sonal renewed the shravak arogyam mediclaim polity at 27 march 2018. Her jac id is : [protected]. But after renewal we didn't receive any hard copy of policy document and id card of insured members. Please note that her jio-jac web transaction id is r18k16847rn270318t085554. Its your responsibility to provide all information on the jio website so that people easily get information. Please let me what is my policy number? How from where to download Health ID cards? When I will receive my hard copy of policy details?
Also I found that you have charged JAC membership renewal fees twice 1) transaction id w[protected] for amount rs. 500.00. And easebuzz (Payment gateway) reference id is tty132shqx
2) at time of policy renewal you again charged jac membership fees (Fy[protected] rs in that. Please refund extra 500 rs taken. Jio-jac web transaction id is r18k16847rn270318t085554

Thanks
Prashant khabiya