Jaquar — Defective Product- Stop Cork

I am a civil Contractor from Navi Mumbai, Maharashtra India writing to express my dissatisfaction with a recent purchase of a Stop Cork from Jaguar company. The product was acquired through Master Plumbing, situated in Maratha Bhavan Building, Vashi, Sector-15.

Upon fitting the Stop Cork, it became apparent that the spindle was entirely non-functional, resulting in significant water wastage. Despite promptly notifying the shop owner of the issue and requesting a replacement, we were informed that it would take 24 hours to address the matter. Faced with this delay, we had no choice but to procure a replacement spindle from an alternative store.

What is particularly disappointing is that a product supposedly backed by a 7-year guarantee failed to operate for even a brief duration.

Given the inconvenience, additional expenses incurred, and the breach of product quality expectations, we are compelled to explore legal action against both Jaguar company and the shop owner. This public complaint serves as notice of our intent to seek appropriate compensation for the losses incurred.