Jaquar — Jaquar Bathroom Mixer and Jaquar Wash basin damage

Address:

Kumar Princetown, building A-1, flat no-1104, 11th floor, behind Palace Orchad, Undri, Pune-411060

I'm Mrs. Kiran Chadha. I had purchased a Jaquar Bathroom Tap Mixer (Hot and Cold water) and Jaquar Wash Basin both are highly expensive products and both are defective. The quality provided is so cheap/ defective that the Tap broke off and fell on the Wash Basin due to which the Wash Basin also broke and has chipped off. I have paid a high price for both the products and the purchase was done on 16th May 2022. The tall boy Tap Mixer has an elongated tap fitting which broke on its own today that is on 08/09/2023. The threading of the tap is faulty, and my basin also broke because of the faulty threading of the tap which fell on the Wash Basin. I have purchased a highly expensive Wash Basin and because of your faulty tap product the Wash basin also broke. I need a replacement for both the products as it is the companies fault for providing me with cheap quality products which break off on its own within a year. It is shameful as Jaquar brand is now selling faulty products for expensive prices. I have purchased products for almost 60k from your company and this is the cheapest service I have ever received. I have been surprised and now in doubt regarding your products. I need a replacement for both the products at the earliest as I'm unable to use my bathroom. I have paid a heavy price for both the Tap and the Wash Basin. The tap in itself costed me around 6k and the Wash Basin was for 5k as well. I need a replacement as it is not my fault, It is the companies fault for providing fittings with cheap quality at a high price. I would next time think about buying any other product. I do not want any kind of repairing to be done, I need a return to be initiated along with replacement of the entire Tap Mixer and Wash Basin.