Jaquar — Service request closed without attending

I have filed a service request no. 01569759 through my registered mobile no.[protected] on 02.11.23. But nobody has attended the service request and today the customer service person confirmed that the service request is already closed claiming service completed. How can a reputed company like Jaquar can do such a thing. It is really irritated to keep following up with customer service for attending the service request. This is keep happening and Jaquar service is pathetic.