Jawed Habib Hair And Beauty Salon — Dissatisfactory smoothing service done on 12 oct 2016

Address:

Chennai, Tamil Nadu, 600073

Hi,

My name is Phanishank Prajapati I am writing on behalf of my wife ( Rinki ). This is to notify you on a pathetic service rendered by Jawed Habib ( Chennai - Madavakkam branch) on 12 Oct 2016. Please find below the details for raising this complaint.

My wife has gone for smoothing her hair on 12 Oct. Hair dresser's name was Ashraf. My wife had instructed Ashraf not to apply a certain chemical during the smoothing session to which he had assured her that it would be suitable for her hair. The next day my wife released that there was too much of dryness and frizziness, which should not be the case after a smoothing session. My wife called Asraf and was again assured that the smoothness would appear with in a week regular hair wash ( This was really surprising and does not sound realistic). Since we were travelling to our home town Patiala for our baby's first birthday on 19th Oct. And we were expecting the dryness and freezing problem ( which came after smoothing ) to get resolved with a week time. We waited for more than a week and then we realized the condition had become worst. We were so helpless as we did not have time to fix the problem as we were travelling on 19th Oct around 10:30 PM. I can not explain in words how worst the condition was on that day. We really did not have time but still we went there in Medavakkam branch with appointment at 6:30PM with all are packed bags and luggage, which was again a very uncomfortable situation for us as we were suffering for the mistake which we had not done and my wife instructed him not to use some strange chemicals . So we had been told that no mam nothing is required to be done as it will be fixed after some time with regular wash. So it was almost more than 15days since the smoothing services was taken. My wife told him she was well aware of the smoothing services and how it works. Since she was not doing it for the first time. And she is a regular customer of Jawed Habib at Patiala. After tha Ashraf told that the problem would be solved by its own and did not provide any solution on that day.My wife informed him that she would consult the hair dresser of Jawed Habib at Patiala to confirm whether the smoothing services was done properly or not at Chennai( Medavakkam branch ) and also told Ashraf clearly and if there was any loop hole then Asraf would need to refund the full amount in case we need to go for another smoothing session at Patiala. To which Ashraf agreed.

When my wife visit the Jawed Habib outlet at Patiala on 25th Oct 2016 . The hair dresser Nasir, Who is working there for more than ten years and my wife is a regular customer there. When Nasir checked her hair he informed my wife that Ashraf had applied a chemical which was not suitable for her hair type.We called Ashraf from the parlour and Nasir informed him that he was not supposed to use this chemical on every type of hair. Ashraf did not understand the situation and got defensive. He did not agree to his mistake and disconnected the call. Then Nasir informed my wife that she would need to undergo a chemical treatment wash to reduce the dryness and frizziness caused by the chemical used by Ashraf during the smoothing.

We had to pay an addition of Rs 5750 at patiala for the chemical treatment apart from paying Rs 6325 for the smoothing session at Chennai ( medavakkam branch) Both bills attach for your reference .

It is very frustrating to know big brand like Jawed Habib is misleading their customer this way and i would like some action to be taken for Chennai branch as i have paid a total of Rs 12075 ( Rs 5750 Patiala + Rs 6325 Chennai ) and would want a full refund of Rs 6325 which i paid at Jawed Habib ( Chennai - Medavakkam branch).

Please feel free to contact me at the below contact number and expecting a revert on this very soon.

Name : Phanishank Prajapati.
My email : prajapati.[protected]@gmail.com