JBL — defective partybox 300

Address:

xelpem dhuler mapusa, North Goa, Goa, 403507

Had purchased the jbl partybox box 300 from croma stores in goa on 9th may 2019 since it wasnt available in stock the billing was done and delivery was provided after 3 days. During purchase i had clearly asked the sales person with regards to warranty and replacement and was informed that there would be replacement warranty provided if product was defective. The next day of the product being delivered we left for 3 weeks vacation.

When we returned and started using the speaker we noticed the speaker volume would automatically drop requiring it to be increased manually as there is no way to remotely control the speaker. On our next visit to croma we informed the same sales person we had made the purchase from about the issue we had been facing and waited for some response but when we didnt receive any response from croma we decided to contact jbl directly and hence called the customer helpline number and logged my complaint.

The technician visited and said it needed some software update and post that the issue would be resolved however right after the software update the issue still cropped up. The technician requested to try the speaker for a few days and if the issue persisted to let him know. The following sunday (We normally listen to music on sunday as its a holiday) we were listening to music again on the speaker when the same issue persisted i immediately informed the technician who asked me to contact the customer service helpline and log the complaint.
I logged the complaint again and then the technician said he would require to take the speaker for testing to the workshop and he would update me. The next day i contacted the technician and was informed that the issue was indeed there and the company has suggested a motherboard replacement which would take 25 days. I informed the technician that i am not interested in a repaired piece and demand a replacement since this seems like a major repair which was going to be performed requiring to take the speak apart. The technician says jbl has a no replacement policy and its mentioned in the manual to which i told him i was informed it would be replaced when making the purchase the product was delivered after 3 days so obviously i wasn't aware of the no replacement policy of jbl as i have made the purchase on the recommendation of the sales person.

Speaker was collected from my residence on the 10th of july 2019 and now its been 8 days since the speaker has been taken and there is still no update on the same.

I don't understand how can a product worth 30, 000/- not have a replacement warranty especially if its a clearly manufacturing defect. Or is jbl treating india market as a market to off load their sub standard and reject products???

Complaint number or case number :[protected]