[Resolved]  Jet Airways — Dual booking done for same passenger

Address:Pune, Maharashtra
Website:Jetairways.com

Date of Incident - 26th Sep Flight details on which 2 tickets booked - 9W463 PNR No 1 - QTRFXQ PNR No 2 - IGZCVW Flight date - 29th Sep Flight time - 02:55 am Passenger Name - Padma Bisani Due to challenge on online portal 2 tickets booked for the same flight. One through Make my trip and the other through Goibibo. Received a transaction failed message from Goibibo initially however later booking confirmed Ticket Price - 3211 and Lead Charges -200, Total Amount - 3412 Requested for Cancellation of any one ticket to Jet Airways Spoke to supervisor Ankit from Jet Airways, in response said Jet cannot do anything Make my trip said - refund amount Rs. 666 Goibibo - Cannot do anything
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Aug 5, 2021
Complaint marked as Resolved 
Jet Airways customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear AftabLokhandwala

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

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