Ibibo Group / Goibibo Customer Care
Ibibo Group
Customer satisfaction rating: 10%
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815
COMPLAINTS

Ibibo Group / Goibibo Customer Care

Ibibo Group

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Address
5th Floor, Good Earth City Centre, Sector-50
Gurgaon
Gurgaon District
Haryana
India - 122018

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
2
15

Phone:
Phone:
11
22

Additional info
Ibibo Group (CEO's Office)
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
+91 12 4674 9000

Gurgaon
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
Tel: +91 92 1302 5552
Tollfree: 1860 258 5858

Bangalore
RMZ Millenia, Tower A, 2nd Floor, Ulsoor Road, Bangalore - 560008, Karnataka
+91 80 4250 1300

redBus - Corporate Head Office
3rd Floor, Karle Premium, # 1 Old Airport Road, Opposite Manipal Hospital, Kodihalli, Bangalore - 560008, Karnataka
+91 80 3003 8301

View More Information...

Customer satisfaction rating
10%
Complaints
815
Responses
158
Resolved
52
So far so good - The company responded to our notifications and is working on resolving complaints.

Ibibo Group / Goibibo related photos (180)

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Ibibo Group / Goibibo Customer Care related pictures (180)

Ibibo Group / Goibibo Complaints & Reviews

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Goibibo — Goibibo is fraud and i experienced a nightmare/harassment from goibibo

 nitinjain463 on Jul 21, 2016
I nitin jain booked a ticket through goibibo with airline:g8/itvo7a and my date of travel was 18th july 2016 @6:20 pm by goair from delhi to pune. I reached the airport with my wife at 4:30 pm to ensure i complete the travel formalities. When i reached the goair travel desk to issue me a boarding pass, i was surprised to know that my ticket is auto cancelled. Never heard to something like auto cancelled, i enquired with their senior most official of goair and they fetched the system and told me that goibibo has not paid the airline that is why it is auto cancelled. I still did not believed and thought...
Complaint comments  Read comments Complaint category Airlines

Goibibo — Voucher cancel on time but goibibo didn't cancel

 Durgesh chouksey on Jul 19, 2016
I have booked one single room in Suncity hotel Dubai on 18/07/2016, In the booking voucher of Goibibo it's clearly mention free cancellation between 17/07/2016 2pm to 18/07/2016 2pm. I was continuously mailing them to cancel it on 17/07/2016 but i didn't get any reply from them.
I am attaching my voucher copy and my mails screenshots in which you can see time.
Still i didn't get any reply from them for cancellation or not. Please check my query. If you have any question for me please contact +971525788405.
-Thank you...
Complaint comments  Read comments Complaint category Travel & Vacations

Goibibo — Refund & cancellation

 saurabhinsky on Jul 19, 2016
My booking id is hy616q and from last 4 hours i have been cordinating with goibibo team for cancellation and refund, as i asked for the refund in other bank account or in gocash mode. Poonam executive in goibibo team committed me that if i provide noc from bank then refund is possible in other bank account but bank said there is no issue to them but they can not give noc in written as it is not required... Now goibibo team is saying refund is possible in same bank account only from which payment was made and not even in gocash also... You people are harassing me since morning and poonam is not even...
Complaint comments  Read comments [3]Complaint category Airlines

Ibibo Group / Goibibo — Flight tickets - cancellation

 Bharathi Dorairaju on Jul 18, 2016
Jul - 17 - 2016

Cancellation charges = loosing complete flight ticket cost, irrespective of how many days before the scheduled flight, you call up.

If you cancel flight tickets, complete payment made is lost, even without using the service. neither the terms and conditions states this nor the website gives you a clear idea of why there is this complete amount deduction.

Perhaps, the website states below

"ticket cancellation:
Cancellation of tickets can be done either by logging on the company account (online) or by calling on the...
Complaint comments  Read comments Complaint category Airlines

Goibibo — Hotel booking but it was already full.

 Sourabh Singh Bhadoria on Jul 15, 2016
I booked room from goibibo but when i reached hotel they said no room available than i called to goibibo for the concern then he canceled the booking and refund initiated but till now no refund credited then i called back then they say your booking was confirmed but you did no go there .

date of incident :- 11-06.2016
booking ID : HTLS7YCWWH

I have prof of my call recording that i talked with goibibo customer care on 11 june.

Goibibo Corporate Office Address : ibibo Web Private Limited, 4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon –...
Complaint comments  Read comments Complaint category Other

Goibibo — Cancellation of bus

 Animesh2016 on Jul 13, 2016
I (animesh) have book the ticket for tirupati from bangalore through goibibo.com in manish traveler. as ticket timing was 11 pm (11th july 2016) once i reach the anand rao circle from where the bus will depart but it came i surprise as manish travel person told me that the bus is already departed at 10 pm, when i ask them that the timing is 11 pm they told me to go and talk to ibibo person, you have not book from manish travellers agent.

I was standing helpless on bus stand at 11 pm with no one (goibibo and manish travellers) to support.

My pnr no: ts-rb31141402pal/538734/204...
Complaint comments  Read comments Complaint category Travel Agents

Goibibo — Refund amount

 Manoj Chavanke on Jul 11, 2016
Hello

I have booked tickets for pune-dubai-pune
25th july to 5th aug 2016

I have paid rs. 12, 825/- via net banking

Unfortunately i need to cancel my tickets

Goibibo sent me mail about refund of rs. 3, 570/-

I don't understand why those people deducted rs. 9, 255 from booking amount

I have called to there helpline as well, but the executive not able to answer my queries

Please help me

Best regards
Manoj chavanke...
Complaint comments  Read comments Complaint category Airlines

Go Ibibo — Refund of ticket amount against cancellation

 Monica lordwin on Jul 9, 2016
I had missed my flight (jet airways) on saturday due to heavy rains and had re-scheduled the same on sun 26-jun, on 25-jun immediately i had booked my ticket in airport at jet airways.
I had requested for refund, however i got a reply from go ibibo as below, i got an bifurcation given for refund was more than the amount of ticket that was booked, ticket booked amount was 11300/- and below bifurcation i recd

Greetings from goibibo.com!!!

This is in regards to the cancellation requestof your reservation with the booking id: amd8ma9js.

As per the...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Totally e cheat fund company

 shivamthakkar06 on Jul 8, 2016
I had booked a domestic ticket i. e from kolkata to delhi and delhi to kolkata and when i booked this ticket it was shown as refunded ticket.
Somehow my plan got cancelled and i couln't travel and i cancelled the ticket before hand only.
The amount they have refunded me is just rs. 496 out of payment of 7007 and now they are saying that we have deducted this charge and thta charge and all.
My question is then y the hell are they showing refundable when the ticket is booked.
Another issue is that : - when i had booked this ticket then there was an offer that if i pay through...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Jet airways Flight ticket cancellation without permission

 Megha900 on Jul 3, 2016
I booked a jet airways flight srinagar to delhi and delhi to lko through goibibo. Pnr SDSCDU . Flight no. 9W 604 scheduled on 1st july.when i reached the airport i was told that my flight ticket had been cancelled without any prior notice. And i was forced to buy a new ticket in the same flight at a higher price.both goibibo and jetairways are responsible for my loss and nothing is being done by them...
Complaint comments  Read comments Complaint category Airlines

Goibibo — I was cheated by goibibo and indigo which i booked through goibibo

 Piyush_Malhotra on Jun 28, 2016
This is the worst experience i have ever experienced during online booking of airlines. I booked first time on indigo via goibibo with pnr - fdmv4k on 19th june 2016 for round trip with registered contact no. 7053043843 (Piyush malhotra) but on 27/06/16 i got a mail at piyush. Malhotra2510@gmail.com regarding add meals before and i was just checking that site and after that what i noticed that my flight is cancelled and out of 7500/-, 4500rs. Is deducted as a cancellation charges by indigo and near about 800rs. Is deducted by goibibo. I talked with goibibo and indigo customer cares just after a...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Incomplete travel information

 Niharika Agrawal Delhi on Jun 26, 2016
Hi,
I was supposed to take the flight yesterday from amsterdam to london (Ba-423) and then london-new delhi (Ai-162). However, when i reached the airport yesterday early morning at 5am to check in for my first flight, i was told by the airline that they can not let me fly since i don't have the requisite transit visa to change flights in london.
I was forced to make another booking on the spot (Since my schengen visa was expiring the same day and i had to travel on 25th itself) with jet airways flight 9w-233 which cost me rs.32, 434.

I would like to be reimbursed...
Complaint comments  Read comments [1]Complaint category Travel Agents

www.goibibo.com — Did not allow to board the flight

 samir.sharma19 on Jun 24, 2016
PNR NO : S88R8J & QBFFUQ
Flight NO : SG84 & SG84
Name of Passengers : Gaurav Nagpal, Dev Dutt Sharma, Divpreet Singh, Samir Sharma

We were travelling by spicejet to New Delhi from Bangkok on 20th June night. Our flight was at 5.10 Am. After submitting the luggage and collecting the boarding passes, we asked the lady at the checkin counter who has given us the boarding passes about other formalities. She replied that every thing is done now, you dont have to do any thing and you have to report at bording gate maximum by 4.55 AM.

We were waiting at the airport...
Complaint comments  Read comments [1]Complaint category Airlines

Goibibo — Harassment

 Nat123 on Jun 24, 2016
My complaint to the company:


1. I understand that you have a have mentioned that non related couples may not be allowed in some of the hotels while they would be welcomed in others. How would a customer be sure that the hotel he/she is checking into follows what policy?

Don’t you think that it is Go ibibo’s responsibility that before accepting the payment it should make sure that the customer will be allowed to check in into that particular hotel or not?

Or does the customer comes to know about the same only when he is standing with his/her...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — After confirming my booking they are now saying we cant provide you room as inventory was not updated

 umeshchawlabsp on Jun 23, 2016
Dear sir

i am having 4 bookings in hotel heavans park booked through goibibo.com on 18th june 2016
i received the confirmation voucher immediately saying that your booking is confirmed and there is no need to call hotel for confirmation
now suddenly on 21st june 2016 they mailed me that all those 4 booking they cant provide as “ Hotel Heavens Park, Bilaspur ” has not been updating its inventory which resulted in a missed booking.

i feel this is missed booking from their side

as i received that confirmation voucher with booking id and...
Complaint comments  Read comments [1]Complaint category Other

Payu Ibibo Web Pvt Ltd — Transaction failed money deducted but amount not refunded.

 Susrita on Jun 21, 2016
Hi,

My money was deducted while booking bus ticket odbus but the amount was not refunded though the transaction was failed. It was booked on 8th june 2016.

Please help in this context.

Details are of the transaction includes:

Transaction date: 08 jun 2016
Description: 5808891204-payuibibowebpvtltd
Cheque number: 161603626319
Amount deducted: 2, 367.00

Thanks...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Ibibo Group / Goibibo — Check in baggage fare Issue

 saurabhinsky on Jun 19, 2016
I Booked a FLIGHT Today from SRINAGAR TO CHANDIGARH while booking fare without checkin baggage was different and with baggage was different and i chose fare with baggage by paying full amount but i received email from airline stating it is without check in baggage and i reconfirmed it from goibibo they said it is with baggage but they confirmed from airline and later they said it is without baggage...Now it is complete harassment for me and they are saying it is technical issue and whose fault is it??i am gonna file a harassment case...
Complaint comments  Read comments [3]Complaint category Airlines

Goibibo.com — Aborting of ticket without traveler's consent

 vineeta.mudgil@gmail.com on Jun 16, 2016
I booked a ticket from goibibo on 1june2015 for my travel scheduled on 14nov2015 from delhi to bangalore.

Money was deducted from my account. But ticket was aborted on its own without any information to traveler. A day before date of travel, when i talked to customer_care_team and raised the concern, they tried to sell same flight ticket at more than double price to me (4148 to 9000 rs.).

I had to book instant ticket (Cheapest option available among portal) at rs. 8344. Fault of goibibo has caused this loss to me, i want to recover my money.

To be noted,...
Complaint comments  Read comments [2]Complaint category Travel Agents

Goibibo.com — Hotel booking confirmed by goibibo but no rooms available

 andyg on Jun 14, 2016
On 16th may booked for two nights at silver oaks coorg through goibibo recived a confirmation also on booking, 4 hours before journey i called the hotel only to be told that there no rooms available, the call centre gave me sub standard options and want be to pay then only which was not possible as i was travelling by train by then

Had to spend more money and time looking for accommodation in coorg...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — Non refund of flight cancellation amount

 Romita Raj on Jun 14, 2016
I had booked flight from Jaipur to bangalore. The flight was cancelled by the airlines air costa and I was told I will get a full refund.
I have called the call centre 4 times regarding this. They give me different answers every time. Sometimes it's 24-48hrs, 5-7 days and now 44-90 days. Then they say airline has refunded the money but our backend team is working on it.
They won't even give me in written the amount to be refunded and last date till in should wait for the refund.
Really bad customer service from goibibo. I should not have to call 4 times for one issue....
Complaint comments  Read comments Complaint category Airlines

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