Ibibo Group / Goibibo Customer Care
Ibibo Group
Customer satisfaction rating: 10%
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786
COMPLAINTS

Ibibo Group / Goibibo Customer Care

Ibibo Group

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Address
5th Floor, Good Earth City Centre, Sector-50
Gurgaon
Gurgaon District
Haryana
India - 122018

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
2
8
9
25
Phone:
Phone:
9
20

Additional info
Goibibo F.A.Q.

Goibibo Support

Ibibo Contact Details

Customer Support

Ibibo Group (CEO's Office)
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
+91 12 4674 9000

Gurgaon
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
Tel: +91 92 1302 5552
Tollfree: 1860 258 5858

Bangalore
RMZ Millenia, Tower A, 2nd Floor, Ulsoor Road, Bangalore - 560008, Karnataka
+91 80 4250 1300

redBus - Corporate Head Office
3rd Floor, Karle Premium, # 1 Old Airport Road, Opposite Manipal Hospital, Kodihalli, Bangalore - 560008, Karnataka
+91 80 3003 8301

View More Information...

Customer satisfaction rating
10%
Complaints
786
Responses
157
Resolved
50
So far so good - The company responded to our notifications and is working on resolving complaints.

Ibibo Group / Goibibo related photos (177)

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Ibibo Group / Goibibo Customer Care related pictures (177)

Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo — Complaint against nova narayan inn (dwarka)

 Mohit2704 on May 27, 2016
The hotel apparently is a 3 star property, my parents had checked in yesterday in the afternoon, and they have been facing a number of inconveniences from the hotel staff.
1) they were provided a dirty room earlier, it wasnt clean, the bed sheets and the floor was very dirty, when asked the staff to clean the room the staff rudely replied saying they dont have phenol and all.
2) the tv hasnt been working since the time they checked in and nothing has been done for that.
3) we were being told that breakfast was complementary, when asked for breakfast this morning, they said they...
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — Refund of cancelled ticket not credited after 5 months

 nishant71 on May 25, 2016
Booked ticket on 25 sep 15, 01:58 pm for mumbai to ahmedabad (Pnr - eejzgr) on tue dec 22 2015. I cancelled the ticket on dec 20 2015. As of today i have not received any refund for my cancellation which was promised to me.
I have contacted goibibo customer care many times but no progress.
I complaint to goibibo customer care and they generated a token number saying that the amount will be refunded soon.
Goibibo complaint no - f6ee8gygj
Goibibo ticket number - 1645024...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Fraud and refund against hotel cancellation

 Divanshu Gupta on May 23, 2016
Hi

I am using goibibo application since very long. I always facing some kind of issues eith in hotel booking or in flight booking.
But i always ignored that. This time on 16th may i booked a hotel from goibibo with named hotel mount palazzo in bangalore.
I was trevelled from mohali to bangalore that night. Since that was my first time in banaglore, i used goibibo app and booked a hotel aroung 11.30pm. After payments when i called hotel person he was not recevied my calls not even a single time, after repeateadly trying i called goibibo customer care number and request...
Complaint comments  Read comments Complaint category Online Shopping

Ibibo Group / Goibibo — Tickets not reserved for the reason of "one male and one female " passengers can't travel together

 Saugupta on May 21, 2016
I booked two tickets for one male and one female passenger with seats side by side on gobigo from aligarh to noida upsrtc bus on today, 21 may for monday 23 may 8 am.
Ticket did not got reserved and a mail came saying "in progress"
After 4-5 hours i mailed regarding status but no reply till 2-3 hours.
Then i called customer care, customer care didn't responded in first call.
When got connected he gave me a totally rubbish reason of not reserving seats that "one male and one female passengers can't get reservation together". Can it be a valid reason, never heared of.
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — Non grant of refund

 kumrahimanshu on May 20, 2016
Sir,
We booked a hotel in goa for 2 nights 21 & 22 may, 2016 on booking id: htlakhnf76. Due to some unavoidable reason we needed to cancel our booking on 22 may. So, on 19 may, we requested goibibo for partial cancellation of our booking of 22 may. They said that they will reply as soon as possible but they didn't replied me till 4:32 pm on 20 may. So, i called their customer care office & they replied that they are still working on it & they are unable to contact the hotel & that they will reply very soon. Then i got the call from them just after half an hour & they said that they have...
Complaint comments  Read comments Complaint category Other

Goibibo — Hotel booked dated 19.05.2016 to 21.05.2016 at shirdi

 PRASHANT PAMPATTIWAR on May 20, 2016
I hv booked hotel saikamal at shirdi w. E. F 19.05.2016 to 21.05.2016 through goibibo but there was no electricity and basic facilities i left room no 303 on 20.05.2016 at 11.00 am.
Hotel manager denied to refund one day fare. I have also spoken to your executive shobha she said she will talk to the hotel owner and will call me but i did not got any call.
Look into the matter and do needful...
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — Full

 Neer Kashyap on May 20, 2016
Hi,

I am very disappointed to inform you that i am not satisfied with the service provided by the goibibo. They are expert in fake promises. I booked a ticket on 21st april 2016 form delhi to toronto canada. For 5th may (Lufthansa airline) id: 44yp5l. It cost me rs 53, 809. I confirmed with the executive 3 or 4 times before my flight they said everything is fine. When i reached the airport checked with the airlines they said i cannot travel on this flight as i has two stops one is international (Germany) and the 2nd one is domestic (Denmark). So you need to have a special visa called...
Complaint comments  Read comments [4]Complaint category Airlines

Ibibo Group / Goibibo — Denying to refund hotel cancellation fee post check out

 Moushmi Parmanik on May 16, 2016
Dear sir,

Sub: cheating & fraudism to not refund inr 5619 by goibibo & mirage hotel mumbai andheri kurla road
Booking id - htlfjfxbjk
On 24th march i had booked a hotel in mirage mumbai andheri east for 2 days from 25/03/2016 to 27/03/2016 i had prepaid entire money inr 11, 239 /- trusting goibibo as a service provider
I checked in at the hotel around 10 am, goibibo allotted a filthy room which was stinking; intercom was non operational ac was non operational; i lodged a complaint against mirage to goibibo but go ibibio had no answer ; i ordered food which was...
Complaint comments  Read comments [4]Complaint category Travel & Vacations

Ibibo Group / Goibibo — Worst customer service.

 Muthukumaran.paz on May 16, 2016
This is with respect to the complaint on the hotel booking done on 19th may through goibibo.com. I received this message confirming my hotel booking "dear muthukumaran, your booking is done and confirmed. Booking id - htlslkzpbg for lotus bay view pondicherry. Check in 15 may and check out 16 may. Have a pleasant stay! Your tkt: http://goo. Gl/tdnneq", but when i went to check in to the hotel i was denied a room saying the booking has been cancelled. I was not given any intimation on the cancelation. I tried to speak with the customer care for 90min standing at the hotel entrance. And finally was...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Ibibo Group / Goibibo — Goibibo cash not received

 arif_ahmed2002 on May 16, 2016
Hi all,

I would like to register a complaint about my goibibo travel coupons – go cash. Which i have not received till date.

I have spoken to your cc care team and they are not helping me at all.

1st booking: goibibo cash pending
2 people – both adults
Del – dxb
Dxb - del
Departure – 22 mar

2nd booking: goibibo cash pending
2 people - 1 adt+1 chd
Bom – del
Departure – 17th apr

3rd booking: goibibo cash pending
1 adult
Bom – del
Del - bom
Complaint comments  Read comments [2]Complaint category Airlines

Ibibo Group / Goibibo — Automatic sharing og otp

 sureshchhaparia on May 15, 2016
I have booked two rooms of savera hotel in patna for my assistants on 08-04-2016 from 09-04-2016 to 10-04-2016 through goibibo app and opted for credit card payment. I have received an otp from the bank. But i have not found any option to share this otp on the goibibo portal. I have also not received any massage from the bank regarding the payment. I think payment was not made due to some technical problem. Booking shows that its being free cancellation upto 2 pm of the 09-04-2016. As i have not shared my otp with the goibibo and not received the massage from the bank, once again i have tried to...
Complaint comments  Read comments [8]Complaint category Other

Ibibo Group / Goibibo — Inflated mrp to show discounts

 Mustafa Zakir on May 13, 2016
Against goibibo
I had booked my hotel reservation for surat against booking id htlv3ddtde for hotel dimple.
As per the booking information hotel base price was 1575 on which i had got a promotional discount of 866.
However at the hotel the base price display was 999. I had taken picture of the same and given to goibibo but they are not accepting.
This is the case where mrp of the product is increased to show discounts and cheat customers.
Need to have discount on the base fare of 999.
Please help...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Ibibo Group / Goibibo — Refund not processed

 PankajShr on May 13, 2016
I booked vistara flight from new delhi to goa (Pnr: y2ode6) for 2nd april and spicejet flight from goa to delhi for 5th april. However i had to cancel that... I got the refund for the spice jet flight but not for the vistara flight (Pnr: y2ode6)

I called multiple times at goibibo, but they tried to put blame on vistara first, and when i confirmed with vistara that they have done the full refund, they mentioned that its pending with finance team.

Its been more than 2 months since i have cancelled the tickets but have not got any solution and refund. Its really frustrating...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — Not refund the cancel bus ticket amount already 20 days over

 crkumar on May 9, 2016
I book the tickets from visakhapatnam to guntur on 17/04/16 but date wrongly entered and cancel the ticket with gobibio customer support and conform the ticket cancel status, already completed 20 days as of know amount not refunded to me and the booking id - gobus175e41460874244

And we try to call customer care numbers is asking registered mobile no, we enter the booking time mobile no but that number is not registered in booking time...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Ibibo Group / Goibibo — Goibibo is delaying to send confirmation of booking to hotel jessica in manali

 devendra singh Narvariya on May 7, 2016
I have done booking on 15th april and my booking id is htljgnbsyf and it was confirmed from goibibo at the same time. I booked a deluxe room at hotel jessica between 6th to 11th june 2016.

When i contacted hotel jessica in manali on 3rd may around they did not received any booking email and voucher from goibibo.

On contact to goibibo told us booking was confirmed but hotel all rooms are full and hence we cannot provide booking in the hotel.

When i again contacted director of hotel jessica rakesh rajput he confirmed that there are many rooms available...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Goibibo — False promises to resolve my complaint and refund

 Sauram on May 4, 2016
Complaint no by Goibibo 2171614
Goibibo customer care called me at 8.45 PM saying for 5-7 th may I.e.2 days bookings they would refund or upgrade to other hotel as per my choice, I asked to suggest upgraded hotel options the Manager replied that he will revert with details of options of upgrade and in case of unavailability he will refund my amount.
To my utter shock the Manager called back in 15-20 mins saying that now he is refusing promise he made in last call and exact status would be given by tomorrow. I waited whole day with my luggage packed waiting for their final status on...
Complaint comments  Read comments Complaint category Travel & Vacations

Goibibo — Misleading pics on portal, forced stay inferior room, staff telling lies n rude

 Sauram on May 4, 2016
Complaint no. given by Goibibo 2171614 . Since yesterday I am continuously following up with them but they just promise that very soon I will be upgraded to better Hotel and to wait. I booked hotel seeing pics n details on Goibibo site, room I got is far different from pic, Hotel is not even 1 star property, Goibibo says they have done all needful and to wait for refund from Hotel, as I have booking for 3 more days, but no proper solution is offered except asking to wait. Details of my complaint as such -

In continuation to my repeated calls and below complaint reference I am sending...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Ibibo Group / Goibibo — Expired vouchers issued

 Laxmi Keswani on May 1, 2016
This is to bring to your notice that upon booking of airline ticket - SpiceJet PNR ECIUNK (Delhi to Ahmadabad) on the 1st of May 2016, I have received shopping vouchers worth Rs5000 out of which 5 vouchers are no longer valid ( expired dated 30th April 2016). Vouchers namely Surat Diamond jewellery, Peter England, Frogo, Zooper, Enchance clinic fall under the above said category. Highly disappointed at the treatment. Would appreciate an explanation....
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Not got the refund for wrong travel date mentioned in ETicket

 biswajit.biswal on Apr 29, 2016
No refund received against wrong travel date mentioned in the ticket.

I have not yet got the refund for the wrong travel date mentioned in my ETicket, booked using GoiBibo.

I had booked a flight ticket using GoiBibo, from Bhubaneswar to New Delhi for 18-Apr-2016, but when I received the ETicket, I was really shocked to find that travel date mentioned was 14-Apr-2016. I immediately called-up GoiBibo customer care and informed this mistake to them. Initially they told me that I would have selected 14-Apr-2016 as travel date, but I strongly refuted their claims. Then...
Complaint comments  Read comments [1]Complaint category Airlines

Ibibo Group / Goibibo — Wrong travel date was mentioned in my ETicket

 biswajit.biswal on Apr 29, 2016
I booked a ticket using GoiBibo, from Bhubaneswar to New Delhi for 18-Apr-2016, but when I received the ETicket, I was really shocked to find that travel date mentioned was 14-Apr-2016. I immediately called-up GoiBibo customer care and informed this mistake to them. Initially they told me that I would have selected 14-Apr-2016 as travel date, but I strongly refuted their claims. Then they suggested me to cancel the ticket, but I stood firm and told them that I will not cancel, because it was not my fault, rather it was their system fault. I had asked them for FULL refund of my ticket amount, but...
Complaint comments  Read comments [1]Complaint category Airlines

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