Ibibo Group / Goibibo Customer Care
Ibibo Group
Customer satisfaction rating: 10%
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885
COMPLAINTS

Ibibo Group / Goibibo Customer Care

Ibibo Group

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Address
5th Floor, Good Earth City Centre, Sector-50
Gurgaon
Gurgaon District
Haryana
India - 122018

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
15
19

Phone:
Phone:
13
26

Additional info
Ibibo Group (CEO's Office)
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
+91 12 4674 9000

Gurgaon
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
Tel: +91 92 1302 5552
Tollfree: 1860 258 5858

Bangalore
RMZ Millenia, Tower A, 2nd Floor, Ulsoor Road, Bangalore - 560008, Karnataka
+91 80 4250 1300

redBus - Corporate Head Office
3rd Floor, Karle Premium, # 1 Old Airport Road, Opposite Manipal Hospital, Kodihalli, Bangalore - 560008, Karnataka
+91 80 3003 8301

View More Information...

Customer satisfaction rating
10%
Complaints
885
Pending
158
Resolved
55
So far so good - The company responded to our notifications and is working on resolving complaints.

Ibibo Group / Goibibo related photos (197)

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Ibibo Group / Goibibo Customer Care related pictures (197)

Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo — Deduction from my account

 ami maheshwari on Dec 4, 2016
I have an unknown deduction from my account from PAYUIBIBOWEBPVTLTD on 03 Dec 2016

Bank : HDFC
5935807803/PAYUIBIBOWEBPRIVATEL
Reference:PAYUIBIBOWEBPVTLTD 163381321284
I have not done any kind of transactions with their company or website. I'm concerned as to the reason why they have deducted money from my account. Please refund it as soon as possible.
Please contact me at :09022189199...
Complaint comments  Read comments Complaint category Banks

Ibibo Web Private Limited — Payment

 satyuga on Dec 3, 2016
I wanted to make payment through Payu Money on ShoppinOutlet.in however when the payment was successful vide transaction ID S41621207 through Union Bank of India on 29/11/16, my statement showed the name of IBIBO Web Pvt Ltd and the person who was originally supposed to receive the payment did not receive it. Kindly reverse back the payment. immidiately....
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — For refund

 Arjunbhai on Nov 29, 2016
Dear sir today I was make a payment to Sol delhi university but the transaction not done successfully.The amount is debited from my bank but not resived by the university.
So sir please take some action.

Account Holder Name :- Arjun joshi
Bank name- south indian bank
Branch Ifsc-SIBL0000719
VASUNDHARA GHAZIABAD
Account Number :- 0719053000002123 Transaction Date- 29/11/2016 12:45:24 IBIBO(PAYU) DR INR 3, 476.50
Transaction Amount. 3476.50
Website Name- sol.du.ac.in
Mobile No. 9582427614...
Complaint comments  Read comments Complaint category Universities

Ibibo Group / Goibibo — Cancellation amount refund

 aney raza on Nov 26, 2016
Dear Sir

I have booked bus on 21st Oct 2016 through Goibibo.com, booking no.is GOBUS972911477048266, but on 23rd Oct that day I have received message that bus was cancelled and my amount will be refund.

But its approx 1month have passed but they haven't initiate refund amount till now.

I have contact to customer care(Ms. Ashwini) many times but each time they give assurety that amount will be refund soon.

I want to take action against this company, please note down my complain and do the best for me.

Looking forward for your...
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — No refund made after bus cancellation

 sanjay11048 on Nov 23, 2016
I had made two bus bookings through GoIbibo and had to cancel the trip. I had made the payment through Freecharge. After around 2 weeks after cancellation I dint get the refund, so i complained for same. For which it was told that I will be getting m recharge after 5-7 working days but even after 2 weeks I dint get any refund. I wrote another follow up mail but the response remained same(automated mail) and even after 1 month I have not received my refund.

Its really frustrating seeing the ignorance of Goibibo.

Booking id- GOBUSAND38b4b1475936138 ; GOBUSANDfae671476542791...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — Apathy of goibibo towards its customer - regarding refund

 nitinchoudhary2414 on Nov 20, 2016
It is very unfortunate to experience the apathy of goibibo towards its coustmer service. I have called my times to your customer service support regarding full refund of my flight ticket as committed by your executives, but every time i call your people says that the matter has been escalated to your technical team and you will get call with in 24- 48 hours, but till now i didn't get any call from your team and now after 12 days( that mean after 228 hours) i have recevied this mail that your refund process has been completed.

This is absolutely disheartening to know that after my...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — Cancelled my flight without information and Not Received Refund Beacuse after booking i came to know the airline company AIRPEGASUS is fraud.

 nitesh harit on Nov 18, 2016
Hello Team,

I have booked two flight tickets (AIR PEGASUS Flight company) from Goibibo site for 24 december 2016 from cochin to bangalore and after one month of booking, I got mail from AIR PEGASUS company for "Airpegasus - Flight Cancellation" then I called on the given numbers which is mentioned on cancelled receipt that is 080-49006200 but call was connecting then I checked on website to get know the current status of my flight then it is not showing any information for my flight booking and I have tried many times to cal on this number 080-49006200 but it doesn't works.
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — I got totally dirty seat in bus booking, check pics

 s2sushil on Nov 17, 2016
Sir, i booked 1 ticket on 13 nov 2016. From "Muktainagar" to "Pune" of bus "Jai mata di Travels" via goibibo.com. Amount of Ticket is as given below.

When i moved towards my seat,

I found that allocated seat was very dirty, spitted n gutakha pouchs were spread over there. I asked to cleaner n driver but they said that your ticket is online hence you should contact to booking company.
I want my 624 Rs back.
Here is detail: PRN 76305216-1312764...
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — Go cash

 dip_shiv88 on Nov 16, 2016
On a first hand i urge to the readers not to use goibibo. They have this illusory trick called go cash to full the customer.

I been loyal to goibibo for 2 years with more than 20 bookings, i had booked 3 tickets today with goibibo with 2 tickets i redeem my earned go cash when i did 3rd booking they did ask me for option to pay by go cash i marked on the box to pay by go cash my booking was done successfully buy form my bank account none of my go cash got redeemed. When i call their agent saying we cannot do any this since i cannot redeem go cash for more than 2 bookings. This is...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Cashback not received

 nikunjlohia on Nov 15, 2016
I had booked a ticket on 29th August, 2016 and was eligible fof a cashback of Rs.1200 within 45 days which has not been received yet.
I contacted Goibibo several times, initially they replied that they are processing it and I will receive it by next week. When these next week changed to a month, they replied that you are not eligible for cashback as the value required was 5999+ and your account was debited with 5847. I informed them that the value was 6347/- which was paid as 5847/- via Bank and 500/- via Gocash. But they are saying that it was mentioned in the terms and conditions that the...
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — Hdfc policy payment not transferred

 Gary Star on Nov 10, 2016
Dear sir,

I have made online payment of rs 18000 towards my hdfc policy on 13.01.2016. I have confirmed from both the parties. Hdfc life is saying that payment is not received where as hdfc bank credit card is saying payment is transferred.
The details of transactions is as below.

Date 13.01.2016
Transaction amount :18000
Authorization code ; 013790
Arn -74056636014601300156609...
Complaint comments  Read comments Complaint category Credit Cards

Ibibo Group / Goibibo — Payu Ibibo Web Pvt Ltd Unknown deduction

 Divya Nambiar on Nov 8, 2016
There has been an Unknown Deduction from My Bank Account without information or any transaction.For your information, on 5th November and 7th November of 475/- and 1093/- respectively.!!!
Please find below details

5908626885-PAYUIBIBOWEBPVTLTD 163122062337 07 Nov 2016 1, 093.00

I have not done any kind of transactions with their company or website. I'm concerned as to the reason why they have deducted money from my account.

Please refund it immediately!!...
Complaint comments  Read comments Complaint category Online Shopping

Ibibo Group / Goibibo — Refund Flight Tickets

 Niranjan6131 on Nov 7, 2016
Hi,

This is to inform you that I have called the customer care executive of Go ibibo from Bangalore and cancelled the flight one and half before the flight taking off and We visited the airport and it took quite sometime in searching for Royal Nepal airlines counter at the airport as they don't have separate one and there were no one in the counter though we were there 55 minutes before the flight took off.
Our flight booking PNR-JT6FH on 04-10-2016 . Passenger names are: 1. Mrs Anitha Niranjan, 2.Miss Natasha Niranjan 3.Nikita Niranjan 4. Mr Niranjan Rudrappa and also 5....
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Cashback on domestic flights not done after 4 months

 mcanpuneet on Nov 7, 2016
Hi

I booked my flights from Goibibo in Jul 2016 and till Nov, 2016, I have not received cashback of Rs. 1200. Each time, i called them they will tell me to wait and create new ticket.

They created complaint ticket with number 4080771 and 4999535. They are creating ticket for same complaint but nothing is happening.

I am very frustrated. Can someone help be file case against Ibibo group in consumer court....
Complaint comments  Read comments Complaint category Travel & Vacations

Payu Ibibo Web Private Limited — Money deducted from my account

 mainakche on Nov 6, 2016
Deducting Money from My Bank Account without information or any transaction
For your information, on 02 November 2016, Payuibibo web pvt ltd.deducted an amount of Rs.164 from my HDFC Bank SB account

I have not done any kind of transactions with their company or website. I'm concerned as to the reason why they have deducted money from my account. Please refund it as soon as possible.

The details of the transaction is as below.
Date:02/11/16 Narration:5904641057/PAYUIBIBOWEBPVTLTD Ref No.163078055661 Date:02/11/16 Amount:164...
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — Not giving eligible cashback since last 4 months

 Sanchit Malik on Nov 5, 2016
I made a booking on Ibibo on 10 july. For this booking I was to get Rs. 250 as cashback. I called atleast 20 times for same issue but not getting ant response. Atleast 5 of their agent promised me to call back me in 1 hr with detail of the issue but they never called me back.

In the name of cashback they are doing fraud, just to divert customer to their website. When it comes to pay back the cash they become mute with no answer. I know 250 is not a big amount but they are making mockery of this system where they feel they'll cheat and nobody will question them.
Go ibibo is...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — Cancelled my flight without taken confirmation from my end

 Nipun Batra on Nov 4, 2016
Hi team,

I booked one flight of air asia pnr - afi8vw on 22nd oct via goibibo.
As the schedule timings was changed, so one of the air asia
Agent committed a false statement that if i cancel the flight then
I will get a full refund.
But later on, the air asia team denied by stating that it was an
Error from their side.
But goibibo team called me and said we have the call recording
And said we are checking with airlines.
After 1 week, i received an email from goibibo that the refund is initiated
And the flight got cancelled.
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Harassment by company

 kunal bhakhri on Nov 3, 2016
Hi,

Let me start by saying that i am a very frequent customer of Goibibo for both Hotels and Flights and you ensured that i will never do any booking from your website again. I had never expected such a sub-standard service from such a renowned website.

On 1st November I did a confirmed booking via Goibibo for hotel Asia Health Resorts And Spa for a Quadruple Room since i was travelling with my family. The choice of the room was done basis my earlier travel, feedback from friends and online.

On reaching the hotel at 7:45 pm in the night(with my family)...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — Bus cancel 11th hour, no alternate arrangement, no refund, cheating

 pravat165 on Nov 2, 2016
Goa - pune bus (rs590 per seat) dated 15/08/2016 cancelled. they simply run the same bus at the same timing by simply running the changing the bus name online at a higher price (rs2200-2700 per seat).
No alternate arrangement.
Money still not refunded for 2 tickets.
They refund money for 4 ticket after continuous follow up.

We have booked 6 ticket @ rs590.00 x 6 = rs3540.00 (approx).
Due to bus cancellation cab booking goa-pune @ rs12000.00

They are simply cheating consumer in unethical way in rush time....
Complaint comments  Read comments Complaint category Public Transportation

Ibibo Group / Goibibo — Unknown transaction from payuibibowebpvtltd

 Janakipathi on Nov 2, 2016
I have an unknown deduction from my account from payuibibowebpvtltd on 29/10/2016.

Bank : hdfc
5902190310-payuibibowebpvtltd
Reference: 163035559699
I have not done any kind of transactions with their company or website. i'm concerned as to the reason why they have deducted money from my account. please refund it as soon as possible.
Please contact me at :09986600146...
Complaint comments  Read comments Complaint category Banks

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