Ibibo Group / Goibibo Customer Care
Ibibo Group
Customer satisfaction rating: 10%
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851
COMPLAINTS

Ibibo Group / Goibibo Customer Care

Ibibo Group

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Address
5th Floor, Good Earth City Centre, Sector-50
Gurgaon
Gurgaon District
Haryana
India - 122018

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
11
19

Phone:
Phone:
12
24

Additional info
Ibibo Group (CEO's Office)
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
+91 12 4674 9000

Gurgaon
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
Tel: +91 92 1302 5552
Tollfree: 1860 258 5858

Bangalore
RMZ Millenia, Tower A, 2nd Floor, Ulsoor Road, Bangalore - 560008, Karnataka
+91 80 4250 1300

redBus - Corporate Head Office
3rd Floor, Karle Premium, # 1 Old Airport Road, Opposite Manipal Hospital, Kodihalli, Bangalore - 560008, Karnataka
+91 80 3003 8301

View More Information...

Customer satisfaction rating
10%
Complaints
851
Pending
158
Resolved
55
So far so good - The company responded to our notifications and is working on resolving complaints.

Ibibo Group / Goibibo related photos (191)

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Ibibo Group / Goibibo Customer Care related pictures (191)

Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo — I have not received cash back even after 90 days of my hotel booking

 Ashish Sanal on Sep 28, 2016
My booking id is HTLRY9GJZX. I booked a hotel in Guruvayoor on June 23rd 2016 using my SBI debit card as there was an offer which promised a cash back of 30% of the remaining amount paid by me after all the discounts provided by GoIbibo(like gocash) into my sbi debit card account.But I haven't received the cash back even after 90 days of booking. When I called up their stupid customer service they are telling me that the offer is by SBI and not by them. When I called SBI they are not even aware of such offers doing the rounds in such website.I used to book using GoIbibo and now they have completely...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — Payment captured

 anandskavi on Sep 27, 2016
I have made payment to airbnb today morning using payu gateway from my bank of india a/c. 05521011000129 at 8:33 am.

The transaction failed but the payment was captured in the account of ibibo web pvt ltd for rs. 45, 851/- which reflects as debited to my bank account.

Kindly look in to the matter to reverse the amount back to my bank account.

Thanks.

Anand....
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — Rent paid through PayUMoney has wrongly credited to PAYUIBIBOWEBPVTLTD

 Mahesh Babu V V on Sep 26, 2016
Hi,
I pay my Grab House rent 14000 through PayUMoney and this time I tried the secure browser option to pay the money. Instead of crediting the rent to CRYPTOPY TECHNOLOGIES PRIVATE LIMITED through PayUMoney it has credited the money to PAYUIBIBOWEBPVTLTD. I am still wondering why the money has got credited to IBIBO though I did the transaction from PayUMoney website. Can you please process the refund as I haven't availed any services from Go Ibibo.

This is the HDFC Bank Netbanking Transaction details:
10 Sep 2016 5869832140-PAYUIBIBOWEBPVTLTD 162544195501 10 Sep 2016 14,...
Complaint comments  Read comments Complaint category House, Apartment Rental

Ibibo Group / Goibibo — Hotel booking in a violent area of mumbai

 sandeep59 on Sep 26, 2016
I am from delhi and was checking hotels to stay in mumbai.I had trust in goibibo thatswhy I did booking for two rooms .But when I arrived I found the area very religiously voilent, hotel condition were very poor, the area is dongri now I think you have understood by name of the area.

Worst thing is I was with my whole family to stay there. There was no description about the rooms, images of the rooms shown on the app were totally opposite to what actually it was, It was life threatening experience for me and my family.I didn't check in into the hotel please refund my money....
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — Email id disconnected

 RohanRJ on Sep 25, 2016
Heeeeeeeeeeyyyyyyyyyyyyyyyyy IBIBO kindly cheack and do its needfullPlz re active my email id my personal data has been lost so plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz...
Complaint comments  Read comments Complaint category Family & Relationships

Ibibo Group / Goibibo — Hotel booking cancellation but refund not credited after 7 days. [Resolved]

 Mohd78422 on Sep 23, 2016
Respected sir
I have booked a hotel in delhi on 14/09/2016 with bookind id htlwutu3zm and the same is cancelled by me but i have not received the refund in my account after 7 days. When i contacted the ibibo care all the time they reply that money has been sent from their end u contact to ur bank when i contacted the bank they replied they have not received the refund and also in my ibibo account refund queued is showing.
Please help me to get my refund back and take strict action against them.
Regards
Mohd shoaib
7830019084...
Complaint comments  Read comments Complaint category Banks

Ibibo Group / Goibibo — Delayed instructions sent by goibibo to my bank

 Anuj Gadre on Sep 22, 2016
#booking id: htlet63hkz...
Before the above mentioned booking id i was a regular and loyal customer of goibibo... But the way you have taken your services at such a lower level... I have now decided not only to stop using your site but also decided to make others aware of the issue i faced and will educate and promote around 1000+ people in my group (Friends/office mates & whats app group) not to use your services...

I have booked a hotel in manali via your site on march 8, 2016 in the name of aditya agrawal who traveled with me on this trip along with 2 more people.
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — Complaint about hotel

 Goldy Arora on Sep 21, 2016
I booked a hotel via goibibo named sai priya beach resorts. The moment i check in the staff says that there is no room available and u have to upgrade the room by paying more amount. After requesting he gave me room no. 201 where the construction work is going on upper floor and there is lots and lots of disturbance and there is a wiring problem in room when u put the charger in plug there is sparking sound. When i complain for same there technician come and failed to solved the problem.
When i asked to change the room the staff makes me waiting for two hours at reception. They all are spoiled...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Ibibo Group / Goibibo — Airline ticket harassment

 vinner25 on Sep 20, 2016
Very disgusting experience with GoIbibo. I booked flight tickets Shanghai to Delhi from Goibibo for 28sep, 16 to 9oct, 16.
First you confirmed my tickets with the following itinerary:
Shanghai - Bangkok (9:40PM - china easter)
Bangkok- Delhi (8:40AM - Jet airways)
And same flights for Return.

Then after two days you rescheduled my departure flight from Shanghai with Shanghai Airlines citing some airlines issue.
Yesterday you told me that my flight has been cancelled again citing some airline notifications.

What kind of unprofessionalism...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Mis-advertising and misbehave

 anjansid on Sep 15, 2016
On 17th august 2016, i got a promotional email from goibibo which says i will get rs.1200 cashback when i book ticket through their mobile app and make payment with sbi credit card. The offer was available for only that day between 2pm to 10pm. I checked the offer detail page: https://www.goibibo.com/offers/gokarde-wed/ and found i satisfy all conditions and hence booked 2 domestic tickets from dibrugarh to new delhi. It was a multi flight trip with indigo and jet airways. The ad said that there was a promocode to avail this offer.

But when i tried to book the tickets i didn't found...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — Regarding the refund of the unbooked ticket

 pk170 on Sep 10, 2016
Sir,
I was trying to book a flight ticket on 26th of august but the money was debited and the ticket was not confirmed. So i called them, they said that the money had been sent back from their side and would be refunded in 48 to 72 hours by the bank but it still hasn't. Now my call doesn't connect to Goibibo helpline no. as they ask for the mobile no. that was used for booking and they that " there is no booking from this mobile no. so they cant forward my call to customer care. I tried complaining in bank "SBI" but they said that "they contacted the merchant and the merchant said that...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — The rooms not booked even after confirmation and payment.

 rahunair on Sep 7, 2016
I booked a room in Coorg for 2 night stay from 3rd to 5th sep 2016 through Goibibo. The website has confirmed the booking and received payment. A day before the journry, the customer care of Goibibo has contacted and asked to confirm another hotel as the former one has some issues. Even after confirming the same, they haven't made the booking. As we reached the hotel, we found out the same. Goibibo asked us to wait 10 mins and that went about 30-45 mins. Finally, we took a room in the hotel they suggested. We had to shift rooms 3 times and still had problems.
Room 1: Bedbugs
Room...
Complaint comments  Read comments Complaint category Travel Agents

Goibibo — Baggage allowance

 BRIJESH NANAVATI on Sep 6, 2016
Extra student baggage allowance"
Pnr: rlgpdz
As per my conversation with mr tushar chawla (Goibibo representative), i was assured of extra baggage allowance on student visa, after he confirmed that with etihad airlines. I asked him to send a mail confirming the extra baggage allowance but he told me that there's no need for a mail because the conversation is recorded and i can ask goibibo to check the recordings if there's any issue in the future.
Later, i called up etihad on the same day to confirm the same and i was again assured that i'm allowed to carry extra baggage on...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Cashback not received even after 80 days of booking

 AdityaSaraogi on Sep 5, 2016
This is regarding cashback which was supposed to reflect into my sbi card within 60 days of my booking. And i made this booking on 21 st june. I am calling goibibo team again and again and they are repeating the same thing that they are not getting any response from their finance team. I, therefore, request you to look into this issue and escalate this as soon as possible....
Complaint comments  Read comments [2]Complaint category Travel Agents

Ibibo Group / Goibibo — Refund on cancellation of Airline Ticket

 Pravin Bawankule on Sep 4, 2016
Dear Goibibo,
I did a booking from Goibibo yesterday for 4 passengers “PNR No: JGXIMO” from Mangalore to Mumbai Flight dated 3rd October, it was a mistake in date since i particularly remember i had selected 24th October, and your app does not give an option to review booking before confirming payment, which is a feedback and can be incorporated in your app.

Now I have an option to either reschedule it or cancel it. Since rescheduling option is way too expensive with the modification charges (~3000) & fare difference for 24th Oct (~4000), so I will have to shell out 7000...
Complaint comments  Read comments [1]Complaint category Airlines

Ibibo Group / Goibibo — Price mismatched - fraud

 patharenewyork on Aug 29, 2016
Hi guys

Please do not book anything with this site. They are running a full fledge scan as they show a lower price stating inclusive all taxes and then when you want to confirm the booking the price just shoots up to over 2000 inr and when we spoke to their csm team they want us to send a email with screen shorts which we did and no response as promised by their floor manager. Contact them after 4 hours and one csm called pankaj gaur is stating the same that we need to send the screen shot again. I am booking a 5 star hotel from last 5 hours and i have flight to catch in the morning....
Complaint comments  Read comments Complaint category Family & Relationships

Ibibo Group / Goibibo — Full refund of my flight tickets

 Arybhatt on Aug 28, 2016
I booked a ticket from Tirupati to Delhi via Ibibo. Since there is no direct flight between said destination so they gave me connecting flight from tirupati to hyderabad and hyderabad to Delhi.


I booked these tickets a fortnight back but suddenly yesterday I got a call from trujet stating their flight has been cancelled. Trujet gave me an alternative option but they wasn't working for me. So I opted refund. I called up Ibibo for Complete refund other journey but Ibibo wanted me to reach hyderabad somehow and board the other flight. Since that flight is confirmed so they cannot...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Non receipt of ticket confirmation from air india

 Vrmurthy Garimella on Aug 23, 2016
Dear sir,
I have opened account with goibibo and duly loging into the same booked flight ticket from del to vtz and back by air india on 5-10-2016 and 07-11-2016. As per the message from goibibo the pnr numbers are zbgb3 and hlpdr respectively. But unfortumately i chave wrongly mentuioned the return journey date as 07-11 instead of 07-10. However there is no confirmation from the air india. If the tickets are not confirmed, the money debited from my account will be with the goibibo only. If such is the case i will book the tickets afresh on hearing from you duly log into the goibibo. I have...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Refund

 kashishdeepa on Aug 20, 2016
I had booked 2 tickets from goibibo, and had to cancel the tickets. Before cancelling i was told that it would take 5 to 7 working days and i asked them to cancel it, after 5 days i get an email stating the refund would take 45 to 90 working days.

Is this fair? More over the agreement is between the airlines and goibibo, not with us as a client.

My pnr is pnr - x3kla7. The best part is the tickets are booked on 3 different airlines, 1 lufthansa, 1 swiss and only the domestic flight from zurich to washington 1 way has been booked by united airlines. So why is it taking...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Refund has not yet done even after 50 days

 midhun kv on Aug 17, 2016
I tried to book one ticket from muscut to calicut on 6th of july, but my account has been debited the amount and ticket was not booked. Booking id:-goflia2bec1467794245. I contacted constomer care team as they are telling they have already initiated the refund and i will get it in 5 to 7 working days, now its been more than 50 days no refund has been processed and now i have been asked to contact my bank for refund, can you please assist me getting my money back with interest and i have spent daily 1 hr for this issue....
Complaint comments  Read comments Complaint category Travel Agents

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