Ibibo Group / Goibibo Customer Care

Ibibo Group / Goibibo Customer Care

Ibibo Group

5th Floor, Good Earth City Centre, Sector-50
Gurgaon
Gurgaon District
Haryana
India - 122018

Customer Care Phone Numbers and Contacts

Tollfree:
1800 208 1060 (Goibibo)
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1860 258 5858 (Goibibo)
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Phone:
+91 12 4674 9000 (CEO)
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+91 92 1302 5552 (Goibibo)
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Webpages:
Goibibo F.A.Q.

Goibibo Support

Ibibo Contact Details

Customer Support

Ibibo Group (CEO's Office)
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
View More Information...
Satisfactory Rating
9%
Complaints
723
Responses
141
Resolved
39
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Ibibo Group / Goibibo related photos (167)

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Ibibo Group / Goibibo Customer Care related pictures (167)

Ibibo Group / Goibibo Complaints & Reviews

Ibibo Group / Goibibo — Gocash

 Pariyaji on Feb 7, 2016
Thugs, their Gocash scheme is just a vague attempt to get ticket booed through them. Of Rs.2000 Gocash amount offered, they allow you to use only Rs. 230. Don't get trapped thinking you will be able to use Rs.2000 Gocash for the next booking....
Complaint comments  Read comments [2]Complaint category Airlines

Ibibo Group / Goibibo — Goibibo fraud

 Manish_Mukati on Feb 5, 2016
I had a horrible experience with goibibo theives, i was try to booked Airline ticket on 25 Jan 2016 .After selecting a flight and on payment screen system thier application stuck and the booking was not completed.Amiunt deducted from my cridt card and right away i raised a complaint to thier customer care and they confirmed me on email that booking wasnot made and amount will refund within 24-48 hrs .But in relaity no amount was refund post 48 hrs and i called goibibo and they said problem is from the bank, (which is impossible as i had already got a successfully paid message by the bank) i called...
Complaint comments  Read comments [3]Complaint category Travel Agents

Ibibo Group / Goibibo — Irresponsible behaviour

 ayush patni on Feb 3, 2016
I booked a hotel from goibibo app in chennai, The hotel name is Centre Point, the booking was paid but i was not allowed to check in the hotel.
When i called goibibo customer support number, i got the response very late, they said they resolve the issue in 45 minutes and get me a hotel booking. Dissapointedly i did not get any call for them further, when i called them back there was again no response. The worst part is that all this was happening at night 11 . Where i was totally helpless.
The booking id was HTLFWMRTAM.
On the date of 30 jan 2016....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Ibibo Group / Goibibo — Free cancellation booking not able to cancel the booking

 shankar17mech on Feb 2, 2016
I booked the hotel it shows as free cancellation and after that i tried to cancel the booking it shows refund amount is 0 Rs. Cancellation charges are 100% booking amount. Kindly cancel my booking and refund my amount:6010 Rs. Goibibo is playing like anything.


BOOKING ID: HTLCYBQ9D8...
Complaint comments  Read comments [4]Complaint category Travel & Vacations

Ibibo Group / Goibibo — Flight cancelled refund

 Rohit Kothari on Feb 1, 2016
Hi Consumer Forum

I have booked three flight tickets from Chennai to Pune and Pune to Chennai. My flight got cancelled. Due to heavy rain in Chennai from 3rd to 8 Dec.

Pune to Chennai 6th Dec goair Flight 452 G8MS9HK2
Chennai to Pune 3rd Dec Spicejet Flight 530 NSGW4QQ6F
Chennai to Pune 2nd Dec Indigo Flight 452 N6EG4Y96V


For summary:
I have made 2 tickets:
1. Round Tickets: Chennai to Pune (2nd Dec) and Pune to Chennai (6th Dec) : Rs 13258
2. 1 Way Tickets: Chennai to Pune (3rd Dec) : Rs 7000

I...
Complaint comments  Read comments Complaint category Airlines

Goibibo — Cancellation charge on hotel booking cancellation

 shankar17mech on Jan 31, 2016
I booked hotel on 31st jan and i have cancelled on the same day. There is no cancellation charge if cancellatioin done before feb 25th 2016. But they have charged RS.608. Goibibo cancellation policy screen shot attached. Kindly refund the cancellation charge amount:608Rs.

Booking ID: HTL5SJW8CY
Booking Amount Rs. 30979
Cancellation Charges Rs. 608
Refund Amount Rs. 30371...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Ibibo Group / Goibibo — Check In denied

 azad605008 on Jan 30, 2016
I had booked Bella Vista Resort in Munnar for 2 days 20-22 December 2015 via Goibibo app. The booking was confirmed as HTLS8U4GBR. But to my surprise when I reached there the hotel staff denied checkin as they said they did not receive any payment from Goibibo. Then I called Goibibo customer care and after waiting for over 1 hr and harassment the Goibibo team booked another hotel nearby. I can adjust that. I returned back to Chandigarh and then booked a hotel in New Delhi by Goibibo named City Palace Guest House. The booking was confirmed as HTLLWKKNHW for 29 Dec 2015. This time I made a call to...
Complaint comments  Read comments [1]Complaint category Other

Ibibo Group / Goibibo — Refund amount not received - goibibo

 ashok03 on Jan 22, 2016
Dear Sir/ Madam,

I have booked a bus ticket from Chennai to madurai through GOIBIBO on 03.12.2015 for two passengers. Scheduled time was 04:30 pm. At 3:53 pm i received a message saying that the bus has been cancelled and i will receive my refund. It has been around 50 days and i am yet to receive my refund amount. I didn't contact goibibo in Dec 2015 thinking that my amount would have been credited. But referring my account statement by month end, i found that there was no credit. So i contacted goibibo customer care on 02.01.2016 and i was informed that i will be receiving the...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Ibibo Group / Goibibo — Fake promise goibibo

 Rajat Bhagat on Jan 20, 2016
I saw "The Camelot Resort" available on 13th Jan for dates 22-26 Jan. Goibibo asked for full payment in advance as only a few rooms were available & the payment was made throught net banking.

Booking was confirmed via email (booking id: HTL7BSSF2V) advising "No need to call us to reconfirm this booking"

I get a call post 17th Jan, with a shock that my booking is not confirmed as hotel is sold out & the representative asked for a day to confirm an alternate booking. Till today, I am following up with the customer service of Goibibo, but the only assurance I get "give...
Complaint comments  Read comments [2]Complaint category Travel Agents

Ibibo Group / Goibibo — Fraud during refund - ignoring customer follow up

 pratik mavani on Jan 20, 2016
This is to inform the GoIbibo management team that I have Lodged an FIR against GoIbibo management team on account for cheating the customers by non deposit of refund amount for more than 15 days, ignoring customer emails, asking customer to send credit card statement and not responding thereafter and most importantly, complete carelessness regarding repeated customer calls and emails.

The concerned people whom have been reported at the Ganghigram Police Station in Rajkot, Gujarat are as follows:

1) Kawalpreet Kaur Chadha - IB1426_Kawalpreet CD

2) Vaishali...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Money

 Ruma13 on Jan 18, 2016
I did transaction on 7 December 2015 through prindland but my money has been debited from my account and product has not been booked and the transaction no which I received was 479052698- PAYUIBIBOWEBPVTLTD. Could you please help me out on this. Regards Ruma...
Complaint comments  Read comments [1]Complaint category Other

Ibibo Group / Goibibo — Fraud booking

 Manvendra Singh Pakhariya on Jan 17, 2016
Hello All, Please note, recently i booked a room in Sikkim at Yarlam Resort, Lachung having booking ID HTLXNCYSUW from GOIBIBO. Last week i received a mail from Goibibo and they said there is some issue with this hotel so they are upgrading to some different hotel and when i cross checked that hotel detail in net it was 3rd class hotel as a replacement of 1st class hotel. I checked the price online and found that there is a difference or 4000 between the hotel which mean that i paid more for average hotel and when i asked for refund from Goibibo then they are not even reverting. I am...
Complaint comments  Read comments [4]Complaint category Travel & Vacations

Ibibo Group / Goibibo — Coupon code applied but discount not availed

 Sabina Khan on Jan 16, 2016
This is the complaint that I forwarded to GOIBIBO I booked a hotel for 30th of Jaunary 2016 Country Inn and Suites by Carlson Candolim Goa. I booked the hotel and I clicked and applied the coupon gokarde and and opted to use my go cash which showed me that the final amount that I would have to pay was about Rs.14000 and Specifically clicked the link and applied the coupon GOKARDE and opted to use my GOcash but today as I was chceking my bank details I came to know that the actual amout that I have been charged is 17121, which is a huge loss for me . Plus the Gocash which was amounting around 3000...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — Tkt cancelled but amt not refund

 Deepak Gabrani on Jan 16, 2016
Dear Sir, I have cancelled a ticket of indigo flight from indigo customer care sector from delhi - raipur which is booked from GOIBIBO. When we talk in indigo customer care they told we are already refunded to goibibo.com journey date is 26 oct 2015 already 2 months paased. But when we talk in goibibo.com cant get positive response from them & they said refund is under processed. PNR : J6JCSC(MR RAMESH AGRAWAL) C5M6TS(MRS BIMLA AGRAWAL) F2S33Y(MR VIPUL AGRAWAL) YC7DRD(MRS HARSITA BANSAL) THESE ALL 4 PNRS IS BOOKED FROM GOIBIBO.COM BUT REFUND STILL NOT GET FROM THEM INDIGO IS ALREADY...
Complaint comments  Read comments [4]Complaint category Airlines

Ibibo Group / Goibibo — Airline ticket refund not processed

 Narendhar Sugumar on Jan 15, 2016
We have booked air tickets with Goibibo for flight from Delhi to Indore on 12 Nov with Air India . But however since the flight has been rescheduled from Air India, we had to cancel our ticket and Air India agreed to pay full refund. After 15 days, we contacted Air India and they informed the refund money has been transferred to Booking agent Goibibo . We have contacted multiple times however Goibibo hasnt processed our refund fully until today. They are not responding to emails on time. We have given the details of refund from Air India to them to help out. We have made complaints with Goibibo...
Complaint comments  Read comments [2]Complaint category Airlines

Ibibo Group / Goibibo — Money refund Issue.

 Sibul on Jan 14, 2016
I booked a bus ticket in Goibibo.Ticket is not booked but my amount deducted from my HDFC credit Card account.But Goibibo customer care person telling they do not receive any amount.But HDFC Bank customer care person told me merchant transition has been processed successfully.Bank people also gives me transition details & Everything. Transition Date-04/Jan/2016, Transition Posting Date-05/Jan/2016, Merchant Name-CITRUS PAY GOIBIBO, Transition Amount-549.00, Authorization Code-021430...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — This company is a big thief

 Gaurang Shukla on Jan 13, 2016
Hello Myself Gaurang Shukla and staying in USA. I recently have to visit India and first time I choose some different company other than Make my trip to do my flights bookings and I had the worst experience and felt like i am robbed. Here is the way this company rob people, they have marketed go cash as a reward cash money that you will get once you make any reservation and they have marketed it such way that you can use that money in your next purchase, trust me they will rob your money by luring you by lucrative money back deals but will charge you more for what you can get at cheaper rates...
Complaint comments  Read comments [1]Complaint category Airlines

Ibibo Group / Goibibo — Bus tickets cancelled

 frustrated zaid on Jan 7, 2016
I had booked tickets on 11/12/2015 for date 24/12/2015 from pune to sawantwadi, and i paid 2850 online, But i got a message on 24/12/2015 saying that the tickets has been cancelled and the amount will be refunded, i called them and told to arrange other bus but they denied, again i called after 5 days and was told that the money will be refunded in 5 working days, again i called after few days and was told that i takes 7 working days, i called on the 7th working day and was told that it takes upto 12 working days, now i am very irate and wants to sue goibibo.com as i had beared a heavy loss, i had...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — Wrong ticket booking

 Umang Rai on Jan 7, 2016
Dear Management - Goibibo.com, This is to my utmost dissapointment I had to write this regarding my worst experince using GOIBIBO for my Travel booking purposes. I have tried to book tickets of 14 Jan 2016 to 17 Jan 2016 for 6 people from Goibibo site. Despite, of my 4 attempts there was an error and tickets are not booked however, in the 5th attempt the tickets are booked for wrong dates July 14th-17th which is not my schedule at all. Since I booked these tickets separately it’s impossible to enter wrong date from my end as I paid two different amounts INR 17000(approx.) & INR 18000(approx.)...
Complaint comments  Read comments [3]Complaint category Airlines

Payu Ibibo Web Pvt Ltd — Money deducted from my account

 Chirivella Jahnavi on Jan 7, 2016
Hi, I had ordered a dress material, for which the amount was debited from my account but neither had i received any order confirmation, nor the amount has been reverted back to my account, when i called up voonik they asked me to place a fresh booking saying they have not received the payment.I guess the amount is stuck in the payment gateway so please initiate refund back to my account. would appreciate if you can get this issue resolved asap!!! Payment details : bank : HDFC payment mode : net banking date : 31 Dec 2015 narration : 496380191-PAYUIBIBOWEBPVTLTD reference : 153656300056...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

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